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[{"key": "dc.contributor.advisor", "value": "Abrahamsson, Pekka", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Jantunen, Marianna", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Kalenius, Ella", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2021-11-04T08:03:33Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2021-11-04T08:03:33Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2021", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/78495", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Teko\u00e4lyteknologioiden k\u00e4ytt\u00f6 yleistyy my\u00f6s julkisella sektorilla. Kansalaisten luottamuksen voittamisen tulisi olla yksi teko\u00e4lyn kehitt\u00e4misen kulmakivist\u00e4, sill\u00e4 ep\u00e4luotettavia palveluita ei k\u00e4ytet\u00e4. Koska kansalaisten luottamus julkiseen sektoriin heijastuu suoraan sen suorituskykyyn, on t\u00e4rke\u00e4\u00e4, ett\u00e4 julkisen sektorin tuottamat palvelut eiv\u00e4t her\u00e4t\u00e4 ep\u00e4luottamusta. T\u00e4m\u00e4n pro gradu -tutkielman tavoitteena oli selvitt\u00e4\u00e4, mink\u00e4laiset asiat vaikuttavat kansalaisen luottamukseen julkisen sektorin hy\u00f6dynt\u00e4m\u00e4\u00e4 teko\u00e4ly\u00e4 kohtaan. Lis\u00e4ksi tutkimuksessa tarkastellaan sit\u00e4, mill\u00e4 tavoin n\u00e4m\u00e4 asiat vaikuttavat luottamukseen. Tutkimus tehtiin yhteisty\u00f6ss\u00e4 Kelan kanssa, ja tutkittavana teko\u00e4lyteknologiana hy\u00f6dynnettiin Kelan Kela-Kelpo -chatbottia. Tutkimuksen teoreettinen viitekehys rakentui tieteellisist\u00e4 artikkeleista, jotka k\u00e4sitteliv\u00e4t luottamuksen m\u00e4\u00e4ritelm\u00e4\u00e4 sek\u00e4 luottamusta julkiseen sektoriin, teknologiaan ja teko\u00e4lyyn. Aiemman kirjallisuuden pohjalta luotiin alustava malli, jonka mukaan luottamusta julkisen sektorin hy\u00f6dynt\u00e4m\u00e4\u00e4n teko\u00e4lyyn selittiv\u00e4t sen asiantuntemus, inhimillisyys, hyv\u00e4ntahtoisuus, oikeudenmukaisuus, reagointikyky, selitett\u00e4vyys sek\u00e4 turvallisuus ja yksityisyys, luottamus palveluntarjoajan br\u00e4ndiin, koettu riski, tiedustelun sis\u00e4lt\u00f6, kansalaisen yleinen luottamus teknologiaan sek\u00e4 h\u00e4nen luottamuksensa julkiseen sektoriin. Tutkimus toteutettiin m\u00e4\u00e4r\u00e4llisen\u00e4 tutkimuksena. Aineisto ker\u00e4ttiin verkkokyselyll\u00e4, johon saatiin 128 vastausta. Verkkokysely koostui p\u00e4\u00e4osin asennev\u00e4itt\u00e4mist\u00e4, joita arvioitiin viisiportaisella Likertin asteikolla. M\u00e4\u00e4r\u00e4llist\u00e4 aineistoa rikastettiin kyselylomakkeen kahdella avoimella kysymyksell\u00e4, joiden vastaukset analysoitiin laadullisesti teemoittelua hy\u00f6dynt\u00e4en. M\u00e4\u00e4r\u00e4lliselle aineistolle suoritettiin lineaarinen regressioanalyysi. Tutkimuksessa syntyi kolme regressiomallia, jotka selitt\u00e4v\u00e4t kansalaisen luottamusta julkisen sektorin hy\u00f6dynt\u00e4m\u00e4\u00e4n teko\u00e4lyyn. Tutkimuksessa huomattiin, ett\u00e4 teko\u00e4lyn asiantuntemus, inhimillisyys, turvallisuus ja yksityisyys, kansalaisen kokema riski sek\u00e4 h\u00e4nen yleinen luottamuksensa teknologiaan selittiv\u00e4t luottamusta julkisen sektorin hy\u00f6dynt\u00e4m\u00e4\u00e4n teko\u00e4lyyn. Palveluntarjoajan br\u00e4ndin ja tiedustelun sis\u00e4ll\u00f6n merkitys luottamukselle tuli ilmi laadullisen aineiston analyysiss\u00e4, mutta ne eiv\u00e4t saaneet tukea tilastollisessa analyysiss\u00e4. Lis\u00e4ksi laadullisessa aineistossa nousi esiin chatbotin vastauksen sis\u00e4ll\u00f6n merkitys luottamukselle.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2021-11-04T08:03:33Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2021-11-04T08:03:33Z (GMT). No. of bitstreams: 0\n Previous issue date: 2021", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "91", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Kansalaisten luottamus julkisen sektorin hy\u00f6dynt\u00e4m\u00e4\u00e4n teko\u00e4lyyn : case Kelan chatbot", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202111045519", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "public", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "student", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "julkinen sektori", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "luottamus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "teko\u00e4ly", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "chattibotit", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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