ITILin käyttöönoton haasteet IT-palveluhallinnan kehittämisessä

ITILin käyttöönoton haasteet IT-palveluhallinnan kehittämisessä

IT service management has grown to be an important part of a successful or-ganization. Organizations need an efficient and powerful IT department that is not limited to working only with hardware and software installations. ITIL is a set of best practices that offers comprehensive process definitio...

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Bibliographic Details
Main Author: Viljanen, Topi
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, University of Jyväskylä, Jyväskylän yliopisto
Format: Bachelor's thesis
Language:fin
Published: 2017
Subjects:
ITIL
Service
Process
Adaptation challenges
Tietojärjestelmätiede
Information Systems Science
Online Access: https://jyx.jyu.fi/handle/123456789/54040

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