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Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
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Penttilä, Jaana
Published 2012
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JYX-julkaisuarkisto / JYX Digital Archive
Master's thesis
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Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes
by
Penttilä, Jaana
Published 2012
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Related Subjects
asiakaspalvelu
asiakastyytyväisyys
kulttuurienvälinen viestintä
kulttuurienvälinen vuorovaikutus
vuorovaikutus
301
Englannin kieli
English
ICSE conceptual framework
Kvalitatiivinen tutkimus
customer satisfaction
inter-role congruence
interaction comfort
intercultural communication
intercultural competence
intercultural customer service
kvalitatiivinen tutkimus
perceived cultural distance