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  1. 1
    Best practices in customer retention : case: KONE International S.A

    Best practices in customer retention : case: KONE International S.A by Tammelin, Tuija

    Published 2000
    Master's thesis
  2. 2
    The effects of perceived value, satisfaction, and advertising on share of wallet and word of mouth in a retailing context

    The effects of perceived value, satisfaction, and advertising on share of wallet and word of mouth in a retailing context by Häkkinen, Juho, kirjoittaja

    Published 2016
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  3. 3
    Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes

    Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes by Penttilä, Jaana

    Published 2012
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    Master's thesis
  4. 4
    Banking on trust - navigating customer loyalty in the digital banking era : insights from the Finnish banking sector

    Banking on trust - navigating customer loyalty in the digital banking era : insights from the Finnish banking sector by Hauhia, Veikko

    Published 2023
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    Master's thesis
  5. 5
    Customer perceived value in cross-cultural B2B markets : case Beamex Oy Ab

    Customer perceived value in cross-cultural B2B markets : case Beamex Oy Ab by Kauppinen, Anna

    Published 2019
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    Master's thesis
  6. 6
    The effects of perceived value, satisfaction, and advertising on share of wallet and word of mouth in a retailing context

    The effects of perceived value, satisfaction, and advertising on share of wallet and word of mouth in a retailing context by Häkkinen, Juho

    Published 2016
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    Master's thesis
  7. 7
    Customer satisfaction in B2B cloud services

    Customer satisfaction in B2B cloud services by Turunen, Helinä

    Published 2013
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    Master's thesis
  8. 8
    Exploring the antecedents of e-loyalty and eWOM in the context of food delivery application services in Finland

    Exploring the antecedents of e-loyalty and eWOM in the context of food delivery application services in Finland by Mattayev, Mark

    Published 2022
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    Master's thesis
  9. 9
    Developing IT project management model which affects customer satisfaction : case study of government ICT centre Valtori

    Developing IT project management model which affects customer satisfaction : case study of government ICT centre Valtori by Keränen, Joni

    Published 2022
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    Master's thesis
  10. 10
    Subscription loyalty in video streaming services

    Subscription loyalty in video streaming services by Viljanen, Simo

    Published 2021
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    Master's thesis
  11. 11
    Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland

    Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland by Viitanen, Lauri

    Published 2021
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    Master's thesis
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