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  1. 1
    Alignment of contact center workforce management implementation with research and ITIL version 3

    Alignment of contact center workforce management implementation with research and ITIL version 3 by Oikkonen, Soile

    Published 2010
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    Master's thesis
  2. 2
    Alignment of contact center workforce management implementation with research and ITIL version 3

    Alignment of contact center workforce management implementation with research and ITIL version 3 by Oikkonen, Soile

    Published 2010
    Get full text Get full text
    Master's thesis
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