Information technology service management : change management in a multinational organisation

Information technology service management change management in a multinational organisation

Bibliographic Details
Main Author: Räisänen, Marko
Other Authors: Tietojenkäsittelytieteiden laitos, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2006
Subjects:
IT service management
ITIL
Microsoft Operations Framework
META Group Operations Excellence
change management
601
organisaatiot
muutos
tietopalvelu
Online Access: https://jyx.jyu.fi/handle/123456789/90660

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