| fullrecord |
[{"key": "dc.contributor.advisor", "value": "Halttunen, Veikko", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Viitanen, Johanna", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Tynkkynen, Elina", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2023-10-10T05:46:42Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2023-10-10T05:46:42Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2023", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/89620", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Asiakastietoj\u00e4rjestelm\u00e4t ovat sosiaalialan ammattilaisten keskeinen ty\u00f6v\u00e4line, ja j\u00e4rjestelmien tulisi kansallisten tavoitteiden mukaisesti olla k\u00e4ytett\u00e4vyydelt\u00e4\u00e4n hyvi\u00e4 sek\u00e4 tukea tiedon hy\u00f6dynt\u00e4mist\u00e4. Sosiaalialan ty\u00f6ss\u00e4 on keskeist\u00e4 hahmottaa asiakkaan tilanne kokonaisvaltaisesti, huomioiden kaikki asiakkaan arkeen ja el\u00e4m\u00e4ntilanteeseen vaikuttavat osatekij\u00e4t. T\u00e4ss\u00e4 pro gradussa tutkitaan sosiaalialan ammattilaisten k\u00e4ytt\u00e4j\u00e4kokemuksia k\u00e4ytt\u00e4mist\u00e4\u00e4n asiakastietoj\u00e4rjestelmist\u00e4. Erityisesti keskityt\u00e4\u00e4n ammattilaisten kokemuksiin j\u00e4rjestelmien k\u00e4ytett\u00e4vyydest\u00e4 osana arkisia ty\u00f6teht\u00e4vi\u00e4 sek\u00e4 miten j\u00e4rjestelm\u00e4t tukevat ammattilaisten ty\u00f6n kannalta keskeisi\u00e4 teht\u00e4vi\u00e4 liittyen tapauskohtaiseen asiakkaan tilanteen hahmottamiseen. Tutkimuksen empiirinen aineisto on valtakunnallisen sosiaalialan korkeakoulutetuille ammattilaisille vuonna 2020 toteutetun STePS 3.0 -kyselytutkimuksen osa-aineisto. Aineisto koostui 980 vastaajasta ja analysoitiin tilastollisin menetelmin. Tutkimuksen yhteydess\u00e4 toteutettiin kartoittava kirjallisuuskatsaus, jonka tarkoitus oli selvitt\u00e4\u00e4, mit\u00e4 tutkimuksen keinoin on saatu selville asiakastietoj\u00e4rjestelmien k\u00e4ytett\u00e4vyydest\u00e4 ja k\u00e4ytt\u00e4j\u00e4kokemuksista. Tulokset osoittavat, ett\u00e4 38 % vastaajista arvioi j\u00e4rjestelmien k\u00e4ytett\u00e4vyyden hyv\u00e4ksi. My\u00f6s aiempi tutkimus paljastaa, ett\u00e4 j\u00e4rjestelmien k\u00e4ytett\u00e4vyydess\u00e4 on parannettavaa, vaikka aiempaa kansainv\u00e4list\u00e4 sosiaalialan asiakastietoj\u00e4rjestelmien tutkimusta ei juurikaan paikanneta k\u00e4ytett\u00e4vyyden alueelle. Kirjallisuuskatsaus osoittaa, ett\u00e4 ammattilaisten tarpeet ty\u00f6n toteuttamiseksi j\u00e4rjestelm\u00e4n tuella ovat ristiriidassa organisaation tarpeiden kanssa. Ammattilaiset kokevat j\u00e4rjestelmien informaation laadun olevan hyv\u00e4\u00e4, mutta j\u00e4rjestelmiss\u00e4 tiedon esitt\u00e4mistapa ei tue ammattilaisia riitt\u00e4v\u00e4sti asiakkaan kokonaistilanteen hahmottamisessa. K\u00e4ytett\u00e4vyys on vahvin ja tietoj\u00e4rjestelm\u00e4n informaation laatu toiseksi vahvin ennustava tekij\u00e4 ammattilaisten kokemalle asiakastietoj\u00e4rjestelm\u00e4n tuelle sosiaalialan tapauskohtaisen tiedon muodostamisessa. Vastaajista 42 % koki k\u00e4ytt\u00e4miens\u00e4 asiakastietoj\u00e4rjestelmien tukevan heikosti ja 34 % hyvin tapauskohtaista tiedon hahmottamista. Jatkotutkimusta tietoj\u00e4rjestelmien k\u00e4ytett\u00e4vyydest\u00e4 ja tuesta asiakkaan tapauskohtaisen tiedon muodostukselle tarvitaan, jotta tutkimustietoa voidaan hy\u00f6dynt\u00e4\u00e4 tietoj\u00e4rjestelmien kehitt\u00e4misty\u00f6n tukena.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Client information systems (CISs) are essential tools for social care professionals: the systems should support their routine work and information management. Further, the systems are expected to be of high quality as usability of CIS is even mentioned in the national eHealth and eWelfare strategy. In the social care, it is essential to get a comprehensive view of the client\u2019s life situation. This thesis examines the user experiences of social care professionals with the CISs they use. Specifically, the focus is on professionals' experiences of system usability in everyday tasks and how the systems support tasks crucial to their work, such as understanding the client\u00b4s individual situation. The empirical data for the study consists of a subset of the STePS 3.0 national survey conducted in 2020 among professionals with polytechnic or university degree in the field of social care. The data comprised 980 respondents and was analyzed using statistical methods. In addition, a scoping study was conducted to find out what research has revealed about the usability and user experiences of CISs in previous studies. The results indicate that 38% of the respondents rated the usability of the systems as good. Previous research also indicates that improvements in usability are needed, although there is limited international research that focuses on usability in social care customer information systems. The scoping study showed that professionals' needs for performing their work with the support of the system are in conflict with the needs of the organization. Professionals experienced that the information quality in the systems is good, but the way the information is presented in the systems does not adequately support professionals in comprehending the overall situation of the client. Usability is the strongest predictive factor for the support professionals perceive from the customer information system in forming case-based knowledge, followed by the quality of information as the second strongest predictive factor. Of the respondents, 42% felt that the customer information systems they used provided weak support, and 34% felt it provided strong support in comprehending case-based knowledge. Further research on the usability and support for forming case-based knowledge for the client is needed to utilize this research as support for the development of information systems.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2023-10-10T05:46:42Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2023-10-10T05:46:42Z (GMT). No. of bitstreams: 0\n Previous issue date: 2023", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "94", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": null, "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakastietoj\u00e4rjestelm\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "sosiaalialan ammattilainen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "tapauskohtainen tieto", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Sosiaalialan ammattilaisten k\u00e4ytt\u00e4j\u00e4kokemukset asiakastietoj\u00e4rjestelmien k\u00e4ytett\u00e4vyydest\u00e4 ja tuesta tapauskohtaisen tiedon muodostamiselle", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202310105669", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.copyright", "value": "\u00a9 The Author(s)", "language": null, "element": "rights", "qualifier": "copyright", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalihuollon tietoj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tietoj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaaliala", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytett\u00e4vyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytt\u00e4j\u00e4kokemus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalihuolto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}]
|