The effect of digitalization on service production in Finnish municipalities

The effect of digitalization on service production in Finnish municipalities

Digitalization is a current phenomenon both in Finland and globally. It modifies existing practices and creates entirely new ones in both private and public sector. The development of digital technologies provides new opportunities for organizations to enhance their operations and business models. A...

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Bibliographic Details
Main Author: Partanen, Sirpa
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2022
Subjects:
Tietojärjestelmätiede
Information Systems Science
601
palvelumuotoilu
digitalisaatio
kunnat
julkiset palvelut
asiakaskokemus
digitaalitekniikka
palvelutuotanto
service design
digitalisation
municipalities
public services
customer experience
digital technology
service production
Online Access: https://jyx.jyu.fi/handle/123456789/84229

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