Factors affecting cloud-based CRM system procurement process

Tässä tutkielmassa selvitetään pilvipohjaisen tietojärjestelmän hankintapäätökseen liittyviä tekijöitä. Hankintaprosessi voidaan määritellä olevan tavaran tai palvelun ostamisen prosessina. Tälle tutkimukselle relevantimpaa on tietojärjestelmän hankintaprosessi, joka on paljon monimutkaisempi proses...

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Main Author: Laaksonen, Aatu
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Informaatioteknologia, Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2022
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/84176
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author Laaksonen, Aatu
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Laaksonen, Aatu Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä Laaksonen, Aatu Informaatioteknologian tiedekunta Faculty of Information Technology Informaatioteknologia Information Technology Jyväskylän yliopisto University of Jyväskylä
author_sort Laaksonen, Aatu
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description Tässä tutkielmassa selvitetään pilvipohjaisen tietojärjestelmän hankintapäätökseen liittyviä tekijöitä. Hankintaprosessi voidaan määritellä olevan tavaran tai palvelun ostamisen prosessina. Tälle tutkimukselle relevantimpaa on tietojärjestelmän hankintaprosessi, joka on paljon monimutkaisempi prosessi, sillä siihen kuuluu usein moderneja teknologioita, kuten pilvi. Aihetta ei ole tutkittu tietojärjestelmätieteen alalla kattavasti. Mahdollisten tietojärjestelmien tai teknologioiden silkka volyymimäärä aiheuttaa sen, että aiheella on laaja määrä näkökulmia, joita tutkia. Aiheeseen on myös mahdollista liittää psykologinen puoli ihmiselementtiin liittyvien teorioiden kautta. Esimerkki tällaisesta teoriasta on kontingenssiteoria. Tämä tutkimus koostuu kahdesta pääosiosta. Ensimmäinen osio on kirjallisuuskatsausosio. Tässä osiossa aiempaa tutkimusta tarkastellaan antamaan pohjaa tutkimuksen empiiriselle osuudelle. Tutkimuksen toinen osuus on empiirinen osuus, joka toteutettiin tapaustutkimuksen muodossa. Tapaustutkimus pyrkii määrittämään pilvipohjaisen tietojärjestelmän hankintaprosessiin liittyviä tekijöitä. Materiaali on kerätty puolistrukturoitujen haastattelujen kautta. Kaikki haastateltavat edustavat eri yritystä, toimialaa, ja tapausta, vaikkakin kaikilla haastateltavilla on yhteistä pilvipohjaisen tietojärjestelmän hankintaprosessi. haastattelukysymykset muodostettiin kirjallisuuskatsauksen perusteella. Tutkimuksen löydökset ovat osittain linjassa aikaisemman tutkimuksen kanssa. Suurin ero löytyi vaikutuksen määrästä, joka tekijöillä on. Eritoten turvallisuudessa ja käyttäjäkokemuksessa eroja oli huomattavasti enemmän. Aiemmassa tutkimuksessa mainitaan turvallisuus vaikuttavana tekijänä usein, siinä missä tässä tutkimuksessa se tulee esiin vain kerran haastatteluissa. Päinvastoin käyttäjäkokemus ja helppous mainitaan tässä tutkimuksessa useasti, kun taas aiemmalla tutkimuksella on vaikeuksia löytää tätä merkittävänä tekijänä pilvipohjaisen tietojärjestelmän hankintaprosessissa. This thesis aims to identify the factors affecting cloud-based procurement process. Procurement process can be defined as the purchasing process of goods or products. More relevant for this study, information technology procurement process, is a more complex process which often includes modern technology such as cloud. The area of information technology procurement process is not heavily researched area. The shear amount of information technologies and systems that can be procured causes the viewpoints on the area to be excessively varied thus lacking in research. The topic includes also a psychological side in it through theories regarding human element in decision making, such as contingency theory. The research consists of two main sections. The first one is a literature review section. In this section, earlier research is reviewed to bring basis to the empirical section. The second part is the empirical section which was conducted in a form of a case study. The case study aims to find out the factors that affect a cloud-based procurement process. The material is gathered through semi- structures interviews. The interviewees represent different companies, fields of work as well as different cases though they all have in common the cloud-based procurement process. The interview questions were formed from the basis of the literature review section of the research. The findings from the case study align partly with the results from the earlier research on the topic. Main differences can be seen in the amount of affect that the factors have, especially in security and user experience. Whilst the earlier research mention security as an affecting factor often, this research only mentions it once. On the contrary user experience and simpleness are mentioned in this research multitude of times whilst earlier research struggles to find it a major affecting factor in a cloud-based procurement process.
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Hankintaprosessi voidaan m\u00e4\u00e4ritell\u00e4\nolevan tavaran tai palvelun ostamisen prosessina. T\u00e4lle tutkimukselle\nrelevantimpaa on tietoj\u00e4rjestelm\u00e4n hankintaprosessi, joka on paljon\nmonimutkaisempi prosessi, sill\u00e4 siihen kuuluu usein moderneja teknologioita,\nkuten pilvi. Aihetta ei ole tutkittu tietoj\u00e4rjestelm\u00e4tieteen alalla kattavasti.\nMahdollisten tietoj\u00e4rjestelmien tai teknologioiden silkka volyymim\u00e4\u00e4r\u00e4\naiheuttaa sen, ett\u00e4 aiheella on laaja m\u00e4\u00e4r\u00e4 n\u00e4k\u00f6kulmia, joita tutkia. Aiheeseen on\nmy\u00f6s mahdollista liitt\u00e4\u00e4 psykologinen puoli ihmiselementtiin liittyvien\nteorioiden kautta. Esimerkki t\u00e4llaisesta teoriasta on kontingenssiteoria.\nT\u00e4m\u00e4 tutkimus koostuu kahdesta p\u00e4\u00e4osiosta. Ensimm\u00e4inen osio on\nkirjallisuuskatsausosio. T\u00e4ss\u00e4 osiossa aiempaa tutkimusta tarkastellaan\nantamaan pohjaa tutkimuksen empiiriselle osuudelle. Tutkimuksen toinen osuus\non empiirinen osuus, joka toteutettiin tapaustutkimuksen muodossa.\nTapaustutkimus pyrkii m\u00e4\u00e4ritt\u00e4m\u00e4\u00e4n pilvipohjaisen tietoj\u00e4rjestelm\u00e4n\nhankintaprosessiin liittyvi\u00e4 tekij\u00f6it\u00e4. Materiaali on ker\u00e4tty puolistrukturoitujen\nhaastattelujen kautta. Kaikki haastateltavat edustavat eri yrityst\u00e4, toimialaa, ja\ntapausta, vaikkakin kaikilla haastateltavilla on yhteist\u00e4 pilvipohjaisen\ntietoj\u00e4rjestelm\u00e4n hankintaprosessi. haastattelukysymykset muodostettiin\nkirjallisuuskatsauksen perusteella.\nTutkimuksen l\u00f6yd\u00f6kset ovat osittain linjassa aikaisemman tutkimuksen\nkanssa. Suurin ero l\u00f6ytyi vaikutuksen m\u00e4\u00e4r\u00e4st\u00e4, joka tekij\u00f6ill\u00e4 on. 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spellingShingle Laaksonen, Aatu Factors affecting cloud-based CRM system procurement process cloud Saas procurement Tietojärjestelmätiede Information Systems Science 601 pilvipalvelut asiakkuudenhallinta cloud services customer relationship management
title Factors affecting cloud-based CRM system procurement process
title_full Factors affecting cloud-based CRM system procurement process
title_fullStr Factors affecting cloud-based CRM system procurement process Factors affecting cloud-based CRM system procurement process
title_full_unstemmed Factors affecting cloud-based CRM system procurement process Factors affecting cloud-based CRM system procurement process
title_short Factors affecting cloud-based CRM system procurement process
title_sort factors affecting cloud based crm system procurement process
title_txtP Factors affecting cloud-based CRM system procurement process
topic cloud Saas procurement Tietojärjestelmätiede Information Systems Science 601 pilvipalvelut asiakkuudenhallinta cloud services customer relationship management
topic_facet 601 Information Systems Science Saas Tietojärjestelmätiede asiakkuudenhallinta cloud cloud services customer relationship management pilvipalvelut procurement
url https://jyx.jyu.fi/handle/123456789/84176 http://www.urn.fi/URN:NBN:fi:jyu-202212015442
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