Account-based marketing concept and process

Account-based markkinointi (kirjoittaja ehdottaa suomenkielistä termiä ”asiakasperusteinen markkinointi) on noussut viimeisten vuosien aikana kuumaksi ja paljon puhutuksi aiheeksi. Tietotekniikan sekä teknologian kehityksen myötä teknologioiden, kuten markkinoinnin automaation käyttö on tuonut paljo...

Full description

Bibliographic Details
Main Author: Peuhkuri, Alvar
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2021
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/80305
_version_ 1826225709069107200
author Peuhkuri, Alvar
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Peuhkuri, Alvar Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Peuhkuri, Alvar Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Peuhkuri, Alvar
datasource_str_mv jyx
description Account-based markkinointi (kirjoittaja ehdottaa suomenkielistä termiä ”asiakasperusteinen markkinointi) on noussut viimeisten vuosien aikana kuumaksi ja paljon puhutuksi aiheeksi. Tietotekniikan sekä teknologian kehityksen myötä teknologioiden, kuten markkinoinnin automaation käyttö on tuonut paljon muutoksia markkinoinnin maailmaan. Markkinoinnin automaatio on omalta osaltaan ollut mukana mahdollistamassa personoidun ja kohdennetun markkinoinnin skaalautuvaa käyttöä. Personoitu ja kohdennettu markkinointi voidaan nähdä olevan keskeisessä roolissa account-based markkinoinnissa. Huolimatta account-based markkinoinnin nykyisestä suosiosta, on aiheesta tehty tieteellinen tutkimus lähes olematonta. Näin ollen kuilu käytännön harjoittajien ja akateemisen tutkimuksen välillä tunnistettiin. Tämä tutkielma pyrkii omalta osaltaan tätä kuilua täyttämään. Tutkielma pyrkii konseptualisoimaan account-based markkinoinnin sen komponenttien kautta, kuvaten mistä komponenteista aihe muodostuu. Tämän lisäksi, tutkielma pyrkii mallintamaan account-based markkinoinnin prosessin. Lisäksi tutkielma keskittyy jokaisen komponentin spesifiin rooliin. Tutkielman empiirinen osuus suoritettiin puolistrukturoiduilla teemahaastatteluilla. Haastateltaviksi valikoitiin alan ammattilaisia ja asiantuntijoita. Haastatteludata analysoitiin huolellisesti, tulokset johdettiin yhdistämällä haastatteluista saatua dataa sekä aiheesta tehtyä kirjallisuuskatsausta olemassa olevasta teoriasta, liittyen account-based markkinoinnin eri osiin. Tämä tutkielma antoi oman kontribuution kohti account-based markkinoinnin kirjallisuutta. Tutkielma ehdottaa konseptuaalista mallia account-based markkinoinnista, kuvastaen komponentteja, josta aihe muodostuu tutkielman mukaan. Lisäksi tutkielma esittää ehdotuksen, kuinka account-based markkinointiprosessin voi mallintaa. Account-based marketing has risen as one of the upmost interesting topics in B2B market- ing. As information technology has developed, it has become possible to scale highly personalized and targeted marketing actions on important accounts. Personalized and targeted marketing and marketing automation can be seen as central component of account- based marketing. Despite its recent popularity, account-based marketing has attained very limited academic attention. To fill this gap, this study presents one of the first academic attempts to conceptualize account-based marketing and investigate its micro-foundations it is formed from. To reach its goal, the study relied on a qualitative research, where the research data was collected via semi-structured interview targeting account-based marketing industry experts. The study contributed to account-based marketing literature by presenting a concept model of its components. The components recognized by this study were B2B marketing, B2B sales, marketing automation, content marketing, sales & marketing alignment and sales lead- & key account management. The study also contributed by presenting a pro- cess model for account-based marketing.
first_indexed 2022-03-23T21:03:50Z
format Pro gradu
fullrecord [{"key": "dc.contributor.advisor", "value": "Mero, Joel", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Peuhkuri, Alvar", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2022-03-23T07:35:16Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2022-03-23T07:35:16Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2021", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/80305", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Account-based markkinointi (kirjoittaja ehdottaa suomenkielist\u00e4 termi\u00e4 \u201dasiakasperusteinen markkinointi) on noussut viimeisten vuosien aikana kuumaksi ja paljon puhutuksi aiheeksi. Tietotekniikan sek\u00e4 teknologian kehityksen my\u00f6t\u00e4 teknologioiden, kuten markkinoinnin automaation k\u00e4ytt\u00f6 on tuonut paljon muutoksia markkinoinnin maailmaan. Markkinoinnin automaatio on omalta osaltaan ollut mukana mahdollistamassa personoidun ja kohdennetun markkinoinnin skaalautuvaa k\u00e4ytt\u00f6\u00e4. Personoitu ja kohdennettu markkinointi voidaan n\u00e4hd\u00e4 olevan keskeisess\u00e4 roolissa account-based markkinoinnissa.\nHuolimatta account-based markkinoinnin nykyisest\u00e4 suosiosta, on aiheesta tehty tieteellinen tutkimus l\u00e4hes olematonta. N\u00e4in ollen kuilu k\u00e4yt\u00e4nn\u00f6n harjoittajien ja akateemisen tutkimuksen v\u00e4lill\u00e4 tunnistettiin. T\u00e4m\u00e4 tutkielma pyrkii omalta osaltaan t\u00e4t\u00e4 kuilua t\u00e4ytt\u00e4m\u00e4\u00e4n. Tutkielma pyrkii konseptualisoimaan account-based markkinoinnin sen komponenttien kautta, kuvaten mist\u00e4 komponenteista aihe muodostuu. T\u00e4m\u00e4n lis\u00e4ksi, tutkielma pyrkii mallintamaan account-based markkinoinnin prosessin. Lis\u00e4ksi tutkielma keskittyy jokaisen komponentin spesifiin rooliin. Tutkielman empiirinen osuus suoritettiin puolistrukturoiduilla teemahaastatteluilla. Haastateltaviksi valikoitiin alan ammattilaisia ja asiantuntijoita. Haastatteludata analysoitiin huolellisesti, tulokset johdettiin yhdist\u00e4m\u00e4ll\u00e4 haastatteluista saatua dataa sek\u00e4 aiheesta tehty\u00e4 kirjallisuuskatsausta olemassa olevasta teoriasta, liittyen account-based markkinoinnin eri osiin.\nT\u00e4m\u00e4 tutkielma antoi oman kontribuution kohti account-based markkinoinnin kirjallisuutta. Tutkielma ehdottaa konseptuaalista mallia account-based markkinoinnista, kuvastaen komponentteja, josta aihe muodostuu tutkielman mukaan. Lis\u00e4ksi tutkielma esitt\u00e4\u00e4 ehdotuksen, kuinka account-based markkinointiprosessin voi mallintaa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Account-based marketing has risen as one of the upmost interesting topics in B2B market- ing. As information technology has developed, it has become possible to scale highly personalized and targeted marketing actions on important accounts. Personalized and targeted marketing and marketing automation can be seen as central component of account- based marketing.\nDespite its recent popularity, account-based marketing has attained very limited academic attention. To fill this gap, this study presents one of the first academic attempts to conceptualize account-based marketing and investigate its micro-foundations it is formed from. To reach its goal, the study relied on a qualitative research, where the research data was collected via semi-structured interview targeting account-based marketing industry experts.\nThe study contributed to account-based marketing literature by presenting a concept model of its components. The components recognized by this study were B2B marketing, B2B sales, marketing automation, content marketing, sales & marketing alignment and sales lead- & key account management. The study also contributed by presenting a pro- cess model for account-based marketing.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2022-03-23T07:35:16Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2022-03-23T07:35:16Z (GMT). No. of bitstreams: 0\n Previous issue date: 2021", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "76", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "account-based marketing", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ABM", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "marketing automation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "CRM", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Account-based marketing concept and process", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202203232004", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Markkinointi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Marketing", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20423", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakkuudenhallinta", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "markkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yritysmarkkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yritysstrategiat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digitaalinen markkinointi", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "customer relationship management", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "business-to-business marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "corporate strategies", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "digital marketing", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "The author has not given permission to make the work publicly available electronically. Therefore the material can be read only at the archival workstation at Jyv\u00e4skyl\u00e4 University Library (https://kirjasto.jyu.fi/collections/archival-workstation).", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Tekij\u00e4 ei ole antanut lupaa avoimeen julkaisuun, joten aineisto on luettavissa vain Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6semalta. Ks. https://kirjasto.jyu.fi/kokoelmat/arkistotyoasema..", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
id jyx.123456789_80305
language eng
last_indexed 2025-02-18T10:55:23Z
main_date 2021-01-01T00:00:00Z
main_date_str 2021
publishDate 2021
record_format qdc
source_str_mv jyx
spellingShingle Peuhkuri, Alvar Account-based marketing concept and process account-based marketing ABM marketing automation CRM Markkinointi Marketing 20423 asiakkuudenhallinta markkinointi yritysmarkkinointi yritysstrategiat digitaalinen markkinointi customer relationship management marketing business-to-business marketing corporate strategies digital marketing
title Account-based marketing concept and process
title_full Account-based marketing concept and process
title_fullStr Account-based marketing concept and process Account-based marketing concept and process
title_full_unstemmed Account-based marketing concept and process Account-based marketing concept and process
title_short Account-based marketing concept and process
title_sort account based marketing concept and process
title_txtP Account-based marketing concept and process
topic account-based marketing ABM marketing automation CRM Markkinointi Marketing 20423 asiakkuudenhallinta markkinointi yritysmarkkinointi yritysstrategiat digitaalinen markkinointi customer relationship management marketing business-to-business marketing corporate strategies digital marketing
topic_facet 20423 ABM CRM Marketing Markkinointi account-based marketing asiakkuudenhallinta business-to-business marketing corporate strategies customer relationship management digitaalinen markkinointi digital marketing marketing marketing automation markkinointi yritysmarkkinointi yritysstrategiat
url https://jyx.jyu.fi/handle/123456789/80305 http://www.urn.fi/URN:NBN:fi:jyu-202203232004
work_keys_str_mv AT peuhkurialvar accountbasedmarketingconceptandprocess