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[{"key": "dc.contributor.advisor", "value": "Taipale, Sakari", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Anttila, Timo", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "J\u00e4rvinen, Karoliina", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2021-06-17T10:52:51Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2021-06-17T10:52:51Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2021", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/76653", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Selvit\u00e4n tapaustutkimuksessani, mit\u00e4 vuosina 1980\u20131995 syntyneet milleniaaleihin eli Y-sukupolveen kuuluvat vakuutusyhti\u00f6n palveluneuvojat odottavat ty\u00f6lt\u00e4\u00e4n ja erityisesti ty\u00f6n autonomialta. Kartoitan puolistrukturoidulla haastattelulla my\u00f6s n\u00e4iden kuuden \nvakuutusyhti\u00f6n asiakaspalvelun parissa ty\u00f6skentelev\u00e4n naisen kokemia ty\u00f6n paineita, kuten kiireist\u00e4 ty\u00f6tahtia ja ty\u00f6n tehostamiseen liittyvi\u00e4 muutoksia, sill\u00e4 ne on tunnistettu vakuutusalalla jaksamisongelmiksi ja saattavat n\u00e4in vaikuttaa my\u00f6s kokemukseen odotusten toteutumisesta.\n\nTeoriaohjaavan sis\u00e4ll\u00f6nanalyysini mukaan tutkimuksen kohteena olevan vakuutusyhti\u00f6n milleniaali-palveluneuvojat odottavat ty\u00f6lt\u00e4\u00e4n mielekkyytt\u00e4, vaihtelevuutta, kehittymismahdollisuuksia, uralla etenemist\u00e4, hyv\u00e4\u00e4 palkkaa, toimivaa ty\u00f6n ja vapaa-ajan \nyhteensovittamista, hyv\u00e4\u00e4 esimiest\u00e4, ty\u00f6n merkityksellisyytt\u00e4 sek\u00e4 autonomiaa. Haastateltavien ty\u00f6odotukset ovat kesken\u00e4\u00e4n samanlaisia ja l\u00e4hes kaikilla ne toteutuvat nykyisess\u00e4 ty\u00f6ss\u00e4 palkkaa ja autonomiaa lukuun ottamatta. Palveluneuvojat haluaisivat vaikuttaa ty\u00f6aikoihin, ty\u00f6ntekopaikkaan, ty\u00f6teht\u00e4viin, toimintatapoihin sek\u00e4 ty\u00f6n kehitt\u00e4miseen ja palkkaan, mutta heid\u00e4n autonomiansa rajoittuu palautteenantoon.\nHaastateltavat kokevat autonomian tarpeeseen ja kehittymishalukkuuteen liittyvien odotustensa olevan yksil\u00f6llisi\u00e4, mutta he uskovat eroja olevan enemm\u00e4n ty\u00f6paikkansa milleniaalien ja vanhemman sukupolven v\u00e4lill\u00e4 kuin milleniaaleilla kesken\u00e4\u00e4n.\n\nPalveluneuvojat kokevat paineita ty\u00f6n ennakoimattomuudesta ja poissaoloista johtuvista\njonotilanteista, ty\u00f6nteon keskeytyksist\u00e4, ty\u00f6teht\u00e4vien lis\u00e4\u00e4ntymisest\u00e4, j\u00e4rjestelmien muutoksista sek\u00e4 tulosten seurannasta ja kasvavista tulostavoitteista. Useat ty\u00f6n paineiden aiheuttajat liittyv\u00e4t kuitenkin vahvasti palveluneuvojien ty\u00f6odotuksiin, ja he p\u00e4\u00e4asiassa\npit\u00e4v\u00e4t nopeasta ty\u00f6tahdista ja ty\u00f6ss\u00e4\u00e4n tapahtuvista muutoksista. Haastateltavat vaikuttavat olevan tyytyv\u00e4isi\u00e4 ty\u00f6h\u00f6ns\u00e4 ty\u00f6n paineista ja v\u00e4h\u00e4isest\u00e4 autonomiasta huolimatta.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2021-06-17T10:52:51Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2021-06-17T10:52:51Z (GMT). No. of bitstreams: 0\n Previous issue date: 2021", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "84", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "milleniaalit", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6odotukset", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ty\u00f6n paineet", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Vakuutusyhti\u00f6ss\u00e4 ty\u00f6skentelevien milleniaalien ty\u00f6odotusten toteutuminen : palveluneuvojien v\u00e4h\u00e4inen autonomia ja ty\u00f6n paineet", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202106173851", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Yhteiskuntatieteiden ja filosofian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Social Sciences and Philosophy", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Yhteiskuntapolitiikka", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Social Policy", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "209", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "y-sukupolvi", "language": null, "element": 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