| fullrecord |
[{"key": "dc.contributor.advisor", "value": "Karjaluoto, Heikki", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Ryytty, Toni", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2021-06-07T05:59:11Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2021-06-07T05:59:11Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2021", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/76271", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4 tutkimus k\u00e4sittelee laadullisen asiakaspalautteen k\u00e4sittelyprosessia. Tutkimus toteutetaan toimeksiantona Jyv\u00e4skyl\u00e4n kaupungilta. T\u00e4m\u00e4n tutkimuksen tarkoituksena on selvitt\u00e4\u00e4, kuinka Jyv\u00e4skyl\u00e4n kaupunki pystyisi toiminnassaan paremmin hy\u00f6dynt\u00e4m\u00e4\u00e4n kaupunkilaisilta tulevaa laadullista asiakaspalautetta ja tunnistaa mahdollisia ongelmakohtia. Asiakaspalautteen tehokas ker\u00e4\u00e4minen, k\u00e4sittely ja prosessointi tarjoaa kaupungille mahdollisuuksia toimintojen ja palvelujen kehitt\u00e4miseen sek\u00e4 my\u00f6s tehokkaaseen tiedolla johtamiseen.\nT\u00e4m\u00e4 tutkimus koostuu viidest\u00e4 p\u00e4\u00e4luvusta. Tutkimuksen johdannossa esitell\u00e4\u00e4n tutkimuskysymykset, tavoitteet sek\u00e4 tutkimuksen taustat. Toinen luku koostuu t\u00e4m\u00e4n tutkimuksen kirjallisuuskatsauksesta, jossa esitell\u00e4\u00e4n tutkimuksen kannalta oleellisia teorioita. Luku pit\u00e4\u00e4 sis\u00e4ll\u00e4\u00e4n asiakaspalautteen k\u00e4sittelyyn liittyv\u00e4n teorian, k\u00e4sitt\u00e4en asiakaspalautteen ker\u00e4\u00e4miseen, kanavoimiseen ja tiedon muuttamisen hy\u00f6dynt\u00e4v\u00e4n mallin. T\u00e4m\u00e4n lis\u00e4ksi luku pit\u00e4\u00e4 sis\u00e4ll\u00e4\u00e4n kirjauskatsauksen teko\u00e4lyn tuomien inkrementaalisten mahdollisuuksien hy\u00f6dynt\u00e4miseen Jyv\u00e4skyl\u00e4n kaupungin n\u00e4k\u00f6kulmasta. Kolmas luku koostuu metodologiasta ja siin\u00e4 esitell\u00e4\u00e4n tutkimusmenetelm\u00e4 sek\u00e4 tietoa haastattelujen k\u00e4yt\u00e4nn\u00f6n toteutuksesta. Nelj\u00e4nness\u00e4 luvussa esitell\u00e4\u00e4n tutkimuksen tuloksia eri teemojen avulla. Viimeisess\u00e4 osassa esitell\u00e4\u00e4n tutkimuksen pohjalta johtop\u00e4\u00e4t\u00f6ksi\u00e4 ja k\u00e4yt\u00e4nn\u00f6n kehityskohteita Jyv\u00e4skyl\u00e4n kaupungille. Luvussa arvioidaan my\u00f6s tutkimuksen rajoituksia sek\u00e4 ehdotetaan mahdollisia jatkotutkimuskohteita.\nTutkimuksessa selvisi, ett\u00e4 Jyv\u00e4skyl\u00e4n kaupungilla on hallussaan laaja-alaista tietoa kuntalaisista sek\u00e4 heid\u00e4n preferensseist\u00e4\u00e4n. Kaupungilla on k\u00e4yt\u00f6ss\u00e4\u00e4n erilaisia formaaleja ja informaaleja palautekanavia, joita se hy\u00f6dynt\u00e4\u00e4 alakohtaisesti. Suurimmat ongelmat kaupungilla liittyv\u00e4t asiakaspohjaisen tiedon k\u00e4sittelyyn ja hy\u00f6dynt\u00e4miseen. Haasteellista oli asiakastiedon muokkaaminen ja jakaminen toimialarajat ylitt\u00e4v\u00e4sti sek\u00e4 oleellisen tiedon viestiminen johdon p\u00e4\u00e4t\u00f6ksenteon tueksi.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2021-06-07T05:59:11Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2021-06-07T05:59:11Z (GMT). No. of bitstreams: 0\n Previous issue date: 2021", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "53", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.title", "value": "Laadullisen asiakaspalautteen k\u00e4sittely ja hy\u00f6dynt\u00e4minen", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202106073488", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Markkinointi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Marketing", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.collaborator", "value": "public", "language": "", "element": "contractresearch", "qualifier": "collaborator", "schema": "yvv"}, {"key": "yvv.contractresearch.funding", "value": "3500", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "yvv.contractresearch.initiative", "value": "university", "language": "", "element": "contractresearch", "qualifier": "initiative", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20423", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "tiet\u00e4myksenhallinta", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "palaute", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "johtaminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "The author has not given permission to make the work publicly available electronically. Therefore the material can be read only at the archival workstation at Jyv\u00e4skyl\u00e4 University Library (https://kirjasto.jyu.fi/collections/archival-workstation).", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Tekij\u00e4 ei ole antanut lupaa avoimeen julkaisuun, joten aineisto on luettavissa vain Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6semalta. Ks. https://kirjasto.jyu.fi/kokoelmat/arkistotyoasema..", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
|