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[{"key": "dc.contributor.advisor", "value": "Sepp\u00e4nen, Ville", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Saastamoinen, Anna", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-12-28T10:22:05Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-12-28T10:22:05Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/73454", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Ottamalla k\u00e4ytt\u00f6\u00f6n toiminnanohjausj\u00e4rjestelm\u00e4n organisaatio voi saavuttaa monia etuja. Toiminnanohjausj\u00e4rjestelmien k\u00e4ytt\u00f6\u00f6notot kuitenkin usein ep\u00e4onnistuvat. J\u00e4rjestelm\u00e4n k\u00e4ytett\u00e4vyyden on todettu olevan yksi k\u00e4ytt\u00f6\u00f6noton onnistumiseen vaikuttava tekij\u00e4. Toiminnanohjausj\u00e4rjestelm\u00e4t ovat yh\u00e4 useammin pilvipohjaisia, usealle asiakasorganisaatiolle toimitettavia, palveluita. Pilvipohjaisuuden on todettu voivan parantaa j\u00e4rjestelm\u00e4n k\u00e4ytett\u00e4vyytt\u00e4. Toisaalta pilvipohjaisuus voi aiheuttaa my\u00f6s haasteita esimerkiksi j\u00e4rjestelm\u00e4n mukauttamiselle. T\u00e4ss\u00e4 tutkimuksessa selvitettiin, millaisia k\u00e4ytett\u00e4vyysongelmia usean asiakasorganisaation toiminnanohjaustoteutuksissa kohdataan. Tutkimus koostuu kirjallisuuskatsauksesta ja empiirisest\u00e4 osuudesta. Kirjallisuuskatsauksessa selvitettiin aiemmassa tutkimuksessa havaittuja toiminnanohjausj\u00e4rjestelmien k\u00e4ytett\u00e4vyysongelmia ja luotiin viitekehys empiiriselle tutkimukselle. Empiirinen tutkimus suoritettiin tapaustutkimuksena, jossa haastateltiin pilvipohjaisen toiminnanohjausj\u00e4rjestelm\u00e4n loppuk\u00e4ytt\u00e4ji\u00e4 yhden asiakasorganisaation sis\u00e4ll\u00e4. Tutkimuksen tuloksena todettiin, ett\u00e4 pilvipohjaisissa toiminnanohjausj\u00e4rjestelmiss\u00e4 on monia samoja k\u00e4ytett\u00e4vyysongelmia, joita toiminnanohjausj\u00e4rjestelmist\u00e4 on aiemmassa tutkimuksessa tunnistettu. Eniten esiin noussut k\u00e4ytett\u00e4vyysongelma liittyi j\u00e4rjestelm\u00e4n teht\u00e4v\u00e4tukeen ja erityisesti terminologian hankalaan ymm\u00e4rrett\u00e4vyyteen. J\u00e4rjestelm\u00e4ss\u00e4 oli my\u00f6s hyvin v\u00e4h\u00e4n automatisointia. K\u00e4ytt\u00e4jill\u00e4 oli my\u00f6s hankaluuksia tunnistaa, mit\u00e4 vaiheita teht\u00e4vien suorittamiseen liittyi. J\u00e4rjestelm\u00e4n k\u00e4ytt\u00f6\u00e4 oli hankala oppia ilman ohjeita tai perehdytyst\u00e4, ja k\u00e4ytt\u00f6tauon j\u00e4lkeen k\u00e4ytt\u00e4jill\u00e4 kului aikaa j\u00e4rjestelm\u00e4n uudelleen opetteluun. K\u00e4ytt\u00e4jien oli my\u00f6s vaikea tulkita j\u00e4rjestelm\u00e4n n\u00e4ytt\u00e4mi\u00e4 virheilmoituksia, ja joistakin virhetilanteista palautuminen oli ty\u00f6l\u00e4st\u00e4. Osa k\u00e4ytt\u00e4jist\u00e4 koki j\u00e4rjestelm\u00e4n k\u00e4yt\u00f6n ep\u00e4miellytt\u00e4v\u00e4ksi ja aikaa viev\u00e4ksi. Tutkimuksesta k\u00e4vi ilmi, etteiv\u00e4t loppuk\u00e4ytt\u00e4j\u00e4t kiinnit\u00e4 erityist\u00e4 huomiota j\u00e4rjestelm\u00e4n pilvipohjaisuuteen. Pilvipohjaisuus koettiin p\u00e4\u00e4osin positiivisesti j\u00e4rjestelm\u00e4n helpon saatavuuden vuoksi.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-12-28T10:22:05Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-12-28T10:22:05Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "69", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "ERP", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "software as a service", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "multi-tenant", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "K\u00e4ytett\u00e4vyyshaasteet usean asiakasorganisaation toiminnanohjaustoteutuksessa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202012287386", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "pilvipalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "toiminnanohjausj\u00e4rjestelm\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "k\u00e4ytett\u00e4vyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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