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[{"key": "dc.contributor.advisor", "value": "M\u00e4ntt\u00e4ri-van der Kuip, Maija", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "It\u00e4puisto, Maritta", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Kiili, Johanna", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Poth, Helena", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-06-22T07:55:16Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-06-22T07:55:16Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/70079", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Tutkielman tarkoituksena on sosiaalipalvelujen odotustilojen tarkastelu asiakasn\u00e4k\u00f6kulmasta. Tutkielmani perustana on sosiaalihuoltolain (1301/2014) \u00a7 30, jossa s\u00e4\u00e4det\u00e4\u00e4n sosiaalipalvelujen fyysisest\u00e4 toimintaymp\u00e4rist\u00f6st\u00e4. Palvelumuotoilun alalta lainattua kosketuspisteen k\u00e4sitett\u00e4 hy\u00f6dynt\u00e4en selvit\u00e4n, millaisia asiakkaan ja sosiaalipalvelun tuottajan v\u00e4lisi\u00e4 kosketuspisteit\u00e4 Kalasataman sosiaalineuvonnan palvelupisteen odotustiloissa on ja miten asiakkaat n\u00e4m\u00e4 kosketuspisteet kokevat suhteessa sosiaalihuoltolaissa mainittuihin sosiaalisen vuorovaikutuksen toteutumiseen sek\u00e4 yksil\u00f6llisyyden ja yksityisyyden huomioimiseen. \n\nTutkielman tiedontuottajina ovat olleet Kalasataman terveys- ja hyvinvointikeskuksen sosiaalineuvonnan palvelupisteen asiakkaat. Tutkimusaineisto koostuu kahdeksan asiakkaan teemahaastatteluista litteroidusta 113 sivusta teksti\u00e4. Haastatteluaineisto on analysoitu sis\u00e4ll\u00f6nanalyysi\u00e4 k\u00e4ytt\u00e4en.\n\nAineistosta oli l\u00f6ydett\u00e4viss\u00e4 yhteens\u00e4 15 palveluntuottajan ja asiakkaan v\u00e4list\u00e4 kosketuspistett\u00e4 Kalasataman sosiaalineuvonnan palvelupisteen odotustiloissa. N\u00e4ist\u00e4 kosketuspisteist\u00e4 otin tarkempaan analyysiin ilmoittautumisautomaatin, vuoronumerolipukkeet, vuoronumeromonitorin, vastaanottohenkil\u00f6kunnan ja toiset asiakkaat. Tarkastelin kosketuspisteit\u00e4 siit\u00e4 n\u00e4k\u00f6kulmasta, mit\u00e4 merkityksi\u00e4 haastatellut niist\u00e4 tuottivat suhteessa sosiaalisen vuorovaikutuksen, yksil\u00f6llisyyden ja yksityisyyden toteutumiseen odotustiloissa. \n\nAineistostani on tulkittavissa, ett\u00e4 tarkastelemillani kosketuspisteill\u00e4 n\u00e4ytt\u00e4\u00e4 olevan vaikutusta asiakkaiden sosiaalisen vuorovaikutuksen, yksil\u00f6llisyyden ja yksityisyyden toteutumisen kokemukseen odotustiloissa joko kokemusta vahvistavasti tai sit\u00e4 heikent\u00e4v\u00e4sti, tai molempia. Aiemman sosiaalipalvelujen fyysisest\u00e4 toimintaymp\u00e4rist\u00f6st\u00e4 tehdyn tutkimuksen valossa tuloksistani voidaan tehd\u00e4 tulkinta, ett\u00e4 odotustilan asiakkaan ja palveluntuottajan v\u00e4lisill\u00e4 yksitt\u00e4isill\u00e4 kosketuspisteill\u00e4 ja odotustilalla kokonaisuutena voi olla toimijuutta, joka vaikuttaa asiakaskokemukseen.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Miia Hakanen (mihakane@jyu.fi) on 2020-06-22T07:55:16Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-06-22T07:55:16Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "75", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "sosiaalipalvelujen fyysinen toimintaymp\u00e4rist\u00f6", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "sosiaalipalvelun asiakas", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "kosketuspiste", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Asiakkaiden kokemuksia sosiaalipalvelujen fyysisest\u00e4 toimintaymp\u00e4rist\u00f6st\u00e4 : sosiaalisen vuorovaikutuksen, yksil\u00f6llisyyden ja yksityisyyden toteutuminen odotustiloissa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202006224289", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistis-yhteiskuntatieteellinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities and Social Sciences", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Yhteiskuntatieteiden ja filosofian laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Social Sciences and Philosophy", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Sosiaality\u00f6", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Social Work", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "210", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalinen vuorovaikutus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yksil\u00f6llisyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yksityisyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalihuoltolaki", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "asiakkaat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalipalvelut", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaality\u00f6", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "odotustilat", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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