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[{"key": "dc.contributor.advisor", "value": "Tuunanen, Tuure", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Abrahamsson, Pekka", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Hulkkonen, Tanja", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2020-06-05T08:02:01Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2020-06-05T08:02:01Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2020", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/69740", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n Pro Gradun tavoitteena on tutkia fuzzy front end konseptia sek\u00e4 fuzzy front end -vaiheen hallintaa palvelu- tai tuotekehityksess\u00e4 palvelumuotoilun keinoja hy\u00f6dynt\u00e4en. Fuzzy front end -vaihe on kriittisin osa-alue palvelukehityst\u00e4, koska t\u00e4ss\u00e4 vaiheessa m\u00e4\u00e4ritell\u00e4\u00e4n my\u00f6hemm\u00e4n vaiheen palvelukehitysprojektin onnistuminen. Fuzzy front end -vaihe on my\u00f6s yksi kehitysprojektin parhaita mahdollisuuksia parantaa koko innovaatioprojektin onnistumisen mahdollisuuksia. Kuitenkin, fuzzy front end -vaihetta voidaan kuvailla sekavaksi ja kaoottiseksi. T\u00e4ss\u00e4 Pro Gradussa palvelumuotoiluty\u00f6kaluja esitell\u00e4\u00e4n menetelmin\u00e4, joita voidaan hy\u00f6dynt\u00e4\u00e4 fuzzy front end -vaiheen hallinnassa. T\u00e4m\u00e4 Pro Gradu sis\u00e4lt\u00e4\u00e4 kirjallisuuskatsauksen, jossa k\u00e4sitteet palveluinnovaatio ja uusien palvelujen kehitys k\u00e4sitell\u00e4\u00e4n. Seuraavaksi palvelumuotoilu ja palvelumuotoiluty\u00f6kaluja k\u00e4yd\u00e4\u00e4n l\u00e4pi. T\u00e4m\u00e4n j\u00e4lkeen, fuzzy front end -vaihe ja vaiheeseen liittyv\u00e4t erityispiirteet esitell\u00e4\u00e4n. Lis\u00e4ksi, fuzzy front end -vaihetta k\u00e4yd\u00e4\u00e4n l\u00e4pi osana palvelumuotoiluprojektia. Empiirinen osuus t\u00e4ss\u00e4 Pro Gradussa sis\u00e4lt\u00e4\u00e4 tapaustutkimuksen. Tapaustutkimuksen kohteena on Fuzzy front end -kurssi, joka on j\u00e4rjestetty Jyv\u00e4skyl\u00e4n Yliopistossa kev\u00e4\u00e4ll\u00e4 2018. Kurssin aiheina k\u00e4siteltiin uusia teknologioita, palvelu- ja tuotekehityst\u00e4, mullistavia innovaatioita, sek\u00e4 fuzzy front end -vaihetta uusien palveluiden kehityksess\u00e4. Tutkimuksen perusteella on l\u00f6ydetty fuzzy front end -vaiheeseen liittyv\u00e4t osa-alueet. N\u00e4m\u00e4 osa-alueet ovat ongelman tunnistaminen, ratkaisun konseptointi, innovaationkonseptin kommunikointi, ja innovaation prototyypin kehitt\u00e4minen. Lis\u00e4ksi tutkimuksessa tunnistettiin palvelumuotoiluty\u00f6kalut, joita voidaan hy\u00f6dynt\u00e4\u00e4 eri fuzzy front end -vaiheen osa-alueiden hallinnassa. Tunnistetut palvelumuotoiluty\u00f6kalut ovat k\u00e4ytt\u00e4j\u00e4segmenttien tunnistaminen, k\u00e4ytt\u00e4j\u00e4haastattelut, brainstorming, sketch sheetit, RESOLVEDD, bodystorming, ja prototyypin kehitys.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The goal of this thesis is to study the fuzzy front end concept and understand better how the fuzzy front end phase can be managed with service design tools in new service or product development. Fuzzy front end phase is the first and most critical phase of service development because it determines the success of the rest of development project. Fuzzy front end offers one of the greatest opportunities for improving success during the overall innovation process. Yet, fuzzy front end is characterised as ambiguous and chaotic. In this thesis service design tools are presented as methods to manage the fuzzy front end phase. This thesis includes a literature review in which first concepts service innovation and new service development are reviewed. Next, service design and service design tools are reviewed. Then, fuzzy front end and its characteristics are studied. Additionally, the fuzzy front end phase is reviewed in the context of a service design project. The empirical part of the thesis includes a case study. The case is a Fuzzy front end course organised in University of Jyv\u00e4skyl\u00e4 during spring 2018. The topics during the course include emerging technologies, service and product design, radical innovations and fuzzy front end phase in new service development. Based on the case study different parts of the fuzzy front phase are identified. These different parts include problem identification, solution concepting, communicating the innovation concept, and developing a prototype of the innovation. Also, in the study service design tools were identified that can be utilised to manage different parts of fuzzy front end phase. The identified tools include user segment identification, user interviews, brainstorming, sketch sheet, RESOLVEDD, bodystorming, and prototyping.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2020-06-05T08:02:01Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2020-06-05T08:02:01Z (GMT). No. of bitstreams: 0\n Previous issue date: 2020", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "67", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "fuzzy front end", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "service design tools", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "new service development", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "service innovation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Managing the fuzzy front end with service design tools : a case study", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-202006053997", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "601", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "innovaatiot", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "palvelumuotoilu", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "innovations", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "service design", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "The author has not given permission to make the work publicly available electronically. Therefore the material can be read only at the archival workstation at Jyv\u00e4skyl\u00e4 University Library (https://kirjasto.jyu.fi/en/workspaces/facilities).", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Tekij\u00e4 ei ole antanut lupaa avoimeen julkaisuun, joten aineisto on luettavissa vain Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6semalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat..", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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