Distrust towards social media influencers causes and contribution of user’s age, gender and social media use

The question of whom to trust or distrust has become an increasingly important aspect in social online networks. As a user encounters much user-generated content each day, evaluating trustworthiness has become continuous. However, distrust and especially distrust in online context has not been studi...

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Main Author: Hautala, Miriam
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2019
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/66916
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author Hautala, Miriam
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_facet Hautala, Miriam Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä Hautala, Miriam Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics Jyväskylän yliopisto University of Jyväskylä
author_sort Hautala, Miriam
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description The question of whom to trust or distrust has become an increasingly important aspect in social online networks. As a user encounters much user-generated content each day, evaluating trustworthiness has become continuous. However, distrust and especially distrust in online context has not been studied as much as trust. The purpose of this study is to explore what causes distrust towards social media influencers. The concept of distrust is considered in general and in the specific environment of social media. To answer to the research question “What causes distrust towards social media influencers”, a theory-guided content analysis was conducted. The analysis was partly guided by theory and partly by the data. The data consists of 601 responses and was gathered in Finland in April 2019. In the study, it appeared that influencers and their content are expected to be authentic and professional to be considered trustworthy. The most significant reason for distrust towards social media influencers turned out to be commercialism in general. Additionally, commercialism was emphasized when investigating impact of social media users’ social media use, gender and age on how they find the causes of distrust towards influencers. The hypotheses concerning the contribution of age, gender and social media use were confirmed. In addition, distrust turned out to be a very subjective opinion based on one’s experiences and attitude. As men are less active in social media than women and as older people are less active in social media than younger people, men’s and older people’s disposition to distrust social media influencers and disposition to have distrusting feelings in social media turned out to be stronger. In the conclusion, the research findings are evaluated and propositions for further research are given. Even the study gives an insight on concept of distrust in social media, more research concerning the topic is absolutely needed.
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As a user encounters much user-generated content each day, evaluating trustworthiness has become continuous. However, distrust and especially distrust in online context has not been studied as much as trust. \n\nThe purpose of this study is to explore what causes distrust towards social media influencers. The concept of distrust is considered in general and in the specific environment of social media. To answer to the research question \u201cWhat causes distrust towards social media influencers\u201d, a theory-guided content analysis was conducted. The analysis was partly guided by theory and partly by the data. The data consists of 601 responses and was gathered in Finland in April 2019.\n\nIn the study, it appeared that influencers and their content are expected to be authentic and professional to be considered trustworthy. The most significant reason for distrust towards social media influencers turned out to be commercialism in general. 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spellingShingle Hautala, Miriam Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use distrust social media influencer Viestinnän johtaminen Corporate Communication 2043 sosiaalinen media mediankäyttö luottamus vaikutusvalta social media media use trust influence
title Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use
title_full Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use
title_fullStr Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use
title_full_unstemmed Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use
title_short Distrust towards social media influencers
title_sort distrust towards social media influencers causes and contribution of user s age gender and social media use
title_sub causes and contribution of user’s age, gender and social media use
title_txtP Distrust towards social media influencers : causes and contribution of user’s age, gender and social media use
topic distrust social media influencer Viestinnän johtaminen Corporate Communication 2043 sosiaalinen media mediankäyttö luottamus vaikutusvalta social media media use trust influence
topic_facet 2043 Corporate Communication Viestinnän johtaminen distrust influence luottamus media use mediankäyttö social media social media influencer sosiaalinen media trust vaikutusvalta
url https://jyx.jyu.fi/handle/123456789/66916 http://www.urn.fi/URN:NBN:fi:jyu-201912185389
work_keys_str_mv AT hautalamiriam distrusttowardssocialmediainfluencerscausesandcontributionofusersagegenderandsocia