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[{"key": "dc.contributor.advisor", "value": "Taiminen, Heini", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.advisor", "value": "Uusitalo, Outi", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Erkkil\u00e4, Ellimaria", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2019-04-10T06:48:56Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2019-04-10T06:48:56Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2019", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/63452", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Terveydenhuollon potilas on muuttunut passiivisesta hoidon vastaanottajasta kohti aktiivisempaa potilaskuluttajan toimijuutta. Muuttunut asiakkuus yhdess\u00e4 julkisen terveydenhuollon muiden muutosten kanssa ovat vaikuttaneet l\u00e4\u00e4k\u00e4rin ja potilaan v\u00e4liseen vuorovaikutukseen tehden vuorovaikutuksesta potilasl\u00e4ht\u00f6isemp\u00e4\u00e4 antaen potilaalle enemm\u00e4n mahdollisuuksia osallistua. Muutosten ja niiden vaikutuksien havainnointi l\u00e4\u00e4k\u00e4reiden toiminnassa on j\u00e4\u00e4nyt aiemmassa tutkimuksessa sivuosaan.\nT\u00e4m\u00e4 tutkimus tarkasteli l\u00e4\u00e4k\u00e4reiden kokemaa vuorovaikutusta muuttuneen asiakkaan kanssa. Huomiota kiinnitettiin l\u00e4\u00e4k\u00e4reiden asiakask\u00e4sitykseen, vuorovaikutuksen arvoalueisiin ja l\u00e4\u00e4k\u00e4reiden ottamiin vuorovaikutuksen rooleihin. Tutkimus toteutettiin laadullisena tutkimuksena hy\u00f6dynt\u00e4en teemahaastattelun menetelm\u00e4\u00e4. Kuusi kriteerit t\u00e4ytt\u00e4v\u00e4\u00e4, hyvinvointikeskuksessa ty\u00f6skentelev\u00e4\u00e4 l\u00e4\u00e4k\u00e4ri\u00e4 osallistui haastatteluun. Haastattelut toteutettiin puolistrukturoiduilla teemahaastatteluilla ja ker\u00e4tty haastatteluaineisto analysoitiin sis\u00e4ll\u00f6naineiston metodia, teemoittelua, hy\u00f6dynt\u00e4en.\nTutkimustulokset osoittivat muuttuneen asiakkuuden vaikuttavan l\u00e4\u00e4k\u00e4reiden ja potilaiden v\u00e4lill\u00e4 k\u00e4ytyyn vuorovaikutukseen kokonaisvaltaisesti, tehden siit\u00e4 kuunteluun perustuvaa sek\u00e4 tasa-arvoisempaa. Potilaiden aktiivinen toimijuus n\u00e4htiin hyv\u00e4n\u00e4 asiana, mutta potilas\u2013kuluttaja-akselilla l\u00e4\u00e4k\u00e4rit sijoittivat julkisen puolen terveydenhuollon palveluita tarvitsevan henkil\u00f6n toimijuuden l\u00e4hemm\u00e4s potilasta, kuin kuluttajaa tai asiakasta. L\u00e4\u00e4k\u00e4rit nostivat potilaan kuuntelun t\u00e4rke\u00e4ksi osaksi vuorovaikutustilanteita. L\u00e4\u00e4k\u00e4reiden roolina ei ole en\u00e4\u00e4 olla k\u00e4skytt\u00e4v\u00e4 hoitojen m\u00e4\u00e4r\u00e4\u00e4j\u00e4, vaan he kannustavat potilaita kohti aktiivisempaa toimijuutta.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2019-04-10T06:48:56Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2019-04-10T06:48:56Z (GMT). No. of bitstreams: 0\n Previous issue date: 2019", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "69", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "arvon yhteisluonti", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "arvoalueet", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "asiakkaan voimaannuttaminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "potilaskeskeinen viestint\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "l\u00e4\u00e4k\u00e4rin rooli", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "terveily", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "\"Sillon kun potilaasta tulee asiakas, niin l\u00e4\u00e4k\u00e4rist\u00e4 tulee kauppias\" : l\u00e4\u00e4k\u00e4reiden kokema vuorovaikutus terveydenhuollon muuttuneen asiakkuuden kanssa", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201904102131", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Markkinointi", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Marketing", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, 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"dc.subject.yso", "value": "terveydenhuolto", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "potilasl\u00e4ht\u00f6isyys", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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