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[{"key": "dc.contributor.advisor", "value": "Peltoniemi, Mirva", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "J\u00e4rvinen, Fanny", "language": "", "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2018-08-30T10:40:56Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2018-08-30T10:40:56Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2018", "language": "", "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/59395", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Yritykset jotka tarjoavat useita eri palvelulinjoja kohtaavat tilanteita, joissa my\u00f6s yrityksen\nsis\u00e4iset yksik\u00f6t k\u00e4ytt\u00e4v\u00e4t yrityksen palveluita. Sis\u00e4isen asiakkaan roolia ei juurikaan\nole k\u00e4sitelty alan kirjallisuudessa ja yritykset painottavat enemm\u00e4n ulkoisen asiakkaan\nt\u00e4rkeytt\u00e4. Yritys voi kuitenkin saavuttaa suuria etuja niin tuloksen kuin kilpailuedun\nkannalta, mik\u00e4li sis\u00e4isen asiakkaan rooli otetaan enemm\u00e4n huomioon.\nT\u00e4m\u00e4n Pro Gradu \u2013tutkimuksen tavoitteena oli l\u00f6yt\u00e4\u00e4 kohdeyrityksen s\u00e4isten palveluiden\nk\u00e4ytt\u00f6\u00e4 haittaavat asiat ja l\u00f6yt\u00e4\u00e4 niihin ratkaisut. Aihetta l\u00e4hestyttiin sis\u00e4isen yhteisy\u00f6n\nja sosiaalisen p\u00e4\u00e4oman kautta, ja miten sis\u00e4isten palveluiden k\u00e4ytt\u00f6\u00e4 voidaan\nlis\u00e4t\u00e4 sis\u00e4isen yhteisty\u00f6n ja organisaation sis\u00e4isten asioiden kautta. Lis\u00e4ksi tutkimuksessa\nk\u00e4siteltiin eturistiriidan v\u00e4hent\u00e4mist\u00e4 sis\u00e4isen motivaation kautta. K\u00e4yt\u00e4nn\u00f6n ratkaisuja\nesiteltiin tutkimuksessa my\u00f6s kohdeyritykselle. Tutkimus toteutettiin k\u00e4ytt\u00e4en kvalitatiivisia\ntutkimusmenetelmi\u00e4 haastatteluiden ja observaation muodossa. Yhteens\u00e4 25\nhaastattelua k\u00e4ytiin 30 haastateltavan kanssa, sek\u00e4 yhteens\u00e4 12 tuntia observaatiota.\nTutkimuksessa todettiin, ett\u00e4 sis\u00e4isell\u00e4 yhteisty\u00f6ll\u00e4 on t\u00e4rke\u00e4 rooli yrityksen sis\u00e4isten\npalveluiden k\u00e4yt\u00f6ss\u00e4. Lis\u00e4\u00e4ntyneen vuorovaikutuksen ja positiivisten suhteiden kautta\nmy\u00f6s yhteisty\u00f6 lis\u00e4\u00e4ntyy, joka puolestaan lis\u00e4\u00e4 sis\u00e4isten palveluiden k\u00e4ytt\u00f6\u00e4. Lis\u00e4ksi,\nkun ty\u00f6ntekij\u00e4t ovat tyytyv\u00e4isempi\u00e4 ty\u00f6ymp\u00e4rist\u00f6\u00f6ns\u00e4 ja luottavat yritykseen ja sen\nty\u00f6ntekij\u00f6ihin, he ovat valmiimpia toimimaan yhteisty\u00f6ss\u00e4 ja yrityksen edun mukaisesti.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Companies offering several product or service lines can face the situation where their\ninternal units are also using the company\u00b4s own services. The role of internal customers\nhas not been widely discussed in the literature, and companies place a much higher emphasis\non the external customer. However, there can be substantial benefits for the companies\nin terms of performance and competitive advantage, when they realize the power\nof their internal clients.\nThe thesis was conducted in order to identify the facts hindering the use of internal services\nof the case company, and find possible solutions. The focus of the thesis was to approach\nthe issue through internal cooperation and social capital. The idea was to highlight\nthe facts how internal service usage can be fostered through intra-organizational\nfactors and cooperation. Furthermore, diminishing the conflict of interest through internal\nmotivation were discussed. Practical solutions to the company were also provided in\nthe thesis, in order to start the process towards increased internal service usage. The\nstudy was conducted by using qualitative methods in the form of semi-structured interviews\nand observation. Altogether 25 interviews were conducted with 30 respondents.\nThe observation consisted of 12 hours of observation.\nIt was discovered that internal cooperation is in a crucial role in the use of the company\n\u00b4s own services. When there is increased interaction and positive relations among the\nemployees, cooperation is increased, also increasing the usage of internal services. Furthermore,\nwhen employees are satisfied with their working environment and can trust\nthe company and the employees, they are more willing to act for the company\u00b4s benefit,\nand are also more willing to act in cooperative way.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Paivi Vuorio (paelvuor@jyu.fi) on 2018-08-30T10:40:56Z\nNo. of bitstreams: 0", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2018-08-30T10:40:56Z (GMT). No. of bitstreams: 0\n Previous issue date: 2018", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "107", "language": "", "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "internal service usage", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "internal purchases", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "intraorganizational collaboration", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "conflict of interest", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Increasing the internal service usage through intra-organizational cooperation", "language": "", "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201808303978", "language": "", "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4 University School of Business and Economics", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Jyv\u00e4skyl\u00e4n yliopiston kauppakorkeakoulu", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Taloustieteet", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Business and Economics", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Yritt\u00e4jyys", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Entrepreneurship", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "20422", "language": "", "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yritykset", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sosiaalinen p\u00e4\u00e4oma", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "yhteisty\u00f6", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "johtajuus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "enterprises", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "social capital", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "cooperation (general)", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "leadership (properties)", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "The author has not given permission to make the work publicly available electronically. Therefore the material can be read only at the archival workstation at Jyv\u00e4skyl\u00e4 University Library (https://kirjasto.jyu.fi/en/workspaces/facilities).", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Tekij\u00e4 ei ole antanut lupaa avoimeen julkaisuun, joten aineisto on luettavissa vain Jyv\u00e4skyl\u00e4n yliopiston kirjaston arkistoty\u00f6semalta. Ks. https://kirjasto.jyu.fi/fi/tyoskentelytilat/laitteet-ja-tilat..", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
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