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[{"key": "dc.contributor.advisor", "value": "Mikko M\u00e4ntysaari", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Rintam\u00e4ki, Anne", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2017-12-15T14:50:30Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2017-12-15T14:50:30Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2017", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1809836", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/56378", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "PALVELUIDEN LAATU YKSITYISISS\u00c4 SOSIAALI- JA TERVEYSALAN HOITO- JA KUNTOUTUSLAITOKSISSA- laatuj\u00e4rjestelmien auditointien merkitys \r\nAnne Rintam\u00e4ki Sosiaality\u00f6 \r\nPro gradu -tutkielma \r\nYhteiskuntatieteiden ja filosofian laitos \r\nJyv\u00e4skyl\u00e4n yliopisto \r\nOhjaaja: Mikko M\u00e4ntysaari \r\nsyksy 2017 \r\nSivum\u00e4\u00e4r\u00e4: 69 + 1Liite \r\nSosiaali- ja terveysalalla olisi hyv\u00e4 pohtia laatua ja kehitt\u00e4mist\u00e4 enemm\u00e4n. Laadun mittaaminen on palvelualalla melko vaikeaa, koska palvelukokemukset ovat hyvin subjektiivisia. Laatua tarkastellaan usein asiakasn\u00e4k\u00f6kulmasta, ja usein yrityksill\u00e4 on erilaisia asiakaslupauksia liittyen kodikkaaseen ymp\u00e4rist\u00f6\u00f6n, turvallisuuteen ja niin edelleen. Sertifioiduissa yrityksiss\u00e4 laatuun liittyy laadunhallintaj\u00e4rjestelm\u00e4 ja laadunvarmistus auditointien kautta. Haluan erityisesti selvitt\u00e4\u00e4 auditointien merkityst\u00e4 ty\u00f6n kehitt\u00e4miselle. \r\nLaatuorganisaatioteoriassa on paljon samoja piirteit\u00e4 kuin oppivan organisaationkin teoriassa ja n\u00e4in oppivan organisaationteoria toimii luontevasti tutkimuksen viitekehyksen\u00e4. Tutkielman metodologinen l\u00e4ht\u00f6kohta on fenomenologinen kokemuksen tutkimus. Tutkielma on kvalitatiivinen. Tutkimusaineisto on ker\u00e4tty haastattelemalla kahden eri organisaation henkil\u00f6kuntaa, jolla on kokemusta laatuty\u00f6st\u00e4 ja auditoinneista. Analyysimenetelm\u00e4n\u00e4 on sis\u00e4ll\u00f6n analyysi, yhdistettyn\u00e4 fenomenologisen tutkimuksen analyysiin. \r\nTutkielman perusteella voi todeta, ett\u00e4 auditoinnit kehitt\u00e4v\u00e4t organisaation toimintaa ja johdon sitoutumisella laatuty\u00f6h\u00f6n on t\u00e4rke\u00e4 merkitys laatuorganisaatiossa. Laatup\u00e4\u00e4llik\u00f6ill\u00e4 ja laatuvastaavilla on vastuu auditointien j\u00e4rjest\u00e4misest\u00e4, auditointiraporttien tekemisest\u00e4 ja henkil\u00f6st\u00f6lle tuloksista tiedottamisesta. Henkil\u00f6st\u00f6 tulee ottaa mukaan kehitt\u00e4misty\u00f6h\u00f6n ja kuunnella heid\u00e4n mielipiteit\u00e4\u00e4n. Laadun mittaaminen ja auditoinnit on hyv\u00e4 saada luontevaksi osaksi organisaation kehitt\u00e4misty\u00f6t\u00e4 ja j\u00e4rjest\u00e4\u00e4 n\u00e4ihin tarvittava koulutus henkil\u00f6kunnalle.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Anne Rintam\u00e4ki (anharint) on 2017-12-15 14:50:30.310686. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2017-12-15T14:50:30Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201712154726.pdf: 928912 bytes, checksum: c9e2fcba86bc274417d38ea0f200ec76 (MD5)\r\nlicense.html: 4890 bytes, checksum: 00aeb7fc3d96c8f4d73f634d6f4db0f6 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2017-12-15T14:50:30Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201712154726.pdf: 928912 bytes, checksum: c9e2fcba86bc274417d38ea0f200ec76 (MD5)\r\nlicense.html: 4890 bytes, checksum: 00aeb7fc3d96c8f4d73f634d6f4db0f6 (MD5)\r\n Previous issue date: 2017", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (71 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "oppiva organisaatio", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "laatu", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "laatuj\u00e4rjestelm\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "laadun johtaminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "kehitt\u00e4minen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "auditointi", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Palvelujen laatu yksityisiss\u00e4 sosiaali- ja terveysalan hoito- ja kuntoutuslaitoksissa : laatuj\u00e4rjestelm\u00e4n auditointien merkitys", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.title.alternative", "value": "Laatuj\u00e4rjestelm\u00e4n auditointien merkitys", 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