The effects of perceived value, satisfaction, and advertising on share of wallet and word of mouth in a retailing context

Customer loyalty as a topic has been of interest to managers and researchers for several decades. There are a few antecedents for explaining customer loyalty in marketing literature, and researchers have discussed the consequences of loyalty. The reason for interest toward loyalty is the wide assump...

Täydet tiedot

Bibliografiset tiedot
Päätekijä: Häkkinen, Juho
Muut tekijät: Jyväskylä University School of Business and Economics, Jyväskylän yliopiston kauppakorkeakoulu, Taloustieteet, Business and Economics, University of Jyväskylä, Jyväskylän yliopisto
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2016
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/55756