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[{"key": "dc.contributor.advisor", "value": "Tuunanen, Tuure", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Koskela, Sanna", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2016-12-11T11:33:49Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2016-12-11T11:33:49Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2016", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1644382", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/52261", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4m\u00e4n tutkielman tavoitteena on tutkia miten arvo on yhteisluotu autokatsastusasemilla infotaulujen, uusin k\u00e4ytt\u00f6\u00f6notettu teknologia markkinoinnissa ja palvelun tuottamisessa tapauksen yrityksell\u00e4, kautta positiivisen palvelukokemuksen tuottamiseksi. Tutkimus on tulkitseva tapaustutkimus, jonka tiedonkeruu on suoritettu haastattelujen kautta ja analyysiss\u00e4 on k\u00e4ytetty temaattista n\u00e4k\u00f6kulmaa, jotta data on pystytty muuttamaan mielekk\u00e4\u00e4ksi graafiseksi esitykseksi. Tutkielman tapausyritys on yksityinen katsastusalan toimija, joka tarjoaa katsastuksien lis\u00e4ksi ajoneuvorekister\u00f6intej\u00e4 ja kuljettajantutkintoja, muun muassa. Yritys toimii Suomen lis\u00e4ksi Pohjois-Euroopassa. Tutkielman viitekehykseksi on valittu arvon yhteisluonnin viitekehys kuluttajatietoj\u00e4rjestelmiss\u00e4, jonka avulla tutkitaan miten arvo on yhteisluotu tapauksen yrityksess\u00e4 ja miten heid\u00e4n asiakkaat kokevat arvon yhteisluonnin. Lis\u00e4ksi tutkitaan mitk\u00e4 ovat arvon yhteisluonnin mahdollistavat arvoehdotukset ja mitk\u00e4 ovat tekij\u00f6iden, tai asiakkaiden ajurit, jotka rohkaisevat arvon yhteisluontiin infotaulujen yhteydess\u00e4 katsastusasemilla.\r\nTutkimustulokset osoittavat, ett\u00e4 arvon yhteisluonti on jo olemassa katsastusasemilla, mutta sit\u00e4 ei ole tunnistettu eik\u00e4 otettu k\u00e4ytt\u00f6\u00f6n. Lis\u00e4ksi tuloksien mukaan t\u00e4rkein asiakkaan arvon ajuri on palveluprosessikokemus, tarkoittaen asiakasl\u00e4ht\u00f6isi\u00e4 palveluita. T\u00e4rkeiksi arvoehdotuksiksi nousivat k\u00e4yt\u00f6n sosiaalinen luonne, joka on m\u00e4\u00e4ritelty katsastusalaan liittyv\u00e4n tiedon jakamiseksi ja vastaanottamiseksi, sek\u00e4 k\u00e4yt\u00f6n konteksti, joka puolestaan tarkoittaa infotaulujen k\u00e4ytt\u00f6- ja toimintaymp\u00e4rist\u00f6\u00e4. Tuloksien mukaan haastateltavien t\u00e4rkeimm\u00e4t arvot ovat helppous, niin asiakkaan kuin henkil\u00f6kunnan n\u00e4k\u00f6kulmasta, turvallisuus, negatiivisten tunteiden, kuten ep\u00e4varmuus, v\u00e4hent\u00e4minen sek\u00e4 informaation saaminen ajoneuvon omistamisesta ja huoltamisesta, sek\u00e4 katsastuksista. Kokonaisvaltainen arvon yhteisluonnin ymm\u00e4rt\u00e4minen katsastusalalla on t\u00e4rke\u00e4\u00e4, koska mahdollistaa uusien innovaatioiden kehitt\u00e4misen, joka puolestaan auttaa pysym\u00e4\u00e4n autoalan jatkuvan kehityksen tahdissa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "The objective of this study is to explore how value is co-created to produce positive service experiences at vehicle inspection stations in the context of info screens. Info screens represent the newest technology adopted for marketing and service functions at a specific service providers inspection stations. This research is an interpretive case study, including data collection with interviews using a laddering technique, and data analysis with thematic approach in order to transform the data into meaningful graphical presentations. The case organisation in this study is a private provider of vehicle inspections, vehicle registrations, and driver\u2019s examinations, among others, in Finland as well as in Northern Europe. As a framework for this thesis the framework for value co-creation in Consumer Information Systems (CIS) was selected to investigate how value is co-created in the case organisation, and how their customers (=26) perceive value co-creation. Furthermore, the study explores what are the system value propositions enabling value co-creation, and the value drivers driving actors, or customers, to co-create value in the context of info screens at vehicle inspection stations.\r\nBased on findings from this study, value co-creation is present at vehicle inspection stations, although it has not been recognised and utilised as effectively as it could be. The findings also indicate that the most important value driver element is service process experience, defined as Customer-oriented services. Also, value propositions Social nature of use, as Sharing and receiving information related to vehicle industry and Context of use as Use and operating environment of info screens are important from the perspective of value co-creation. The main values revealed are easiness for customers as well as to the personnel, safety, reducing negative feelings such as uncertainty, and gaining information about owning and maintaining vehicles as well as gaining information about inspections. More comprehensive and broader understanding of value co-creation in the environment of vehicle inspection via info screens is needed, as the industry is in need for new innovations in order to stay on top of the development of automotive industry.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Sanna Koskela (samakosk) on 2016-12-11 11:33:48.519215. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2016-12-11T11:33:49Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201612115029.pdf: 2384280 bytes, checksum: fc64fba5ef589f4488d95aeb76236cec (MD5)\r\nlicense.html: 4841 bytes, checksum: d436571f96d58e48154dee0caa4ae68d (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2016-12-11T11:33:49Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201612115029.pdf: 2384280 bytes, checksum: fc64fba5ef589f4488d95aeb76236cec (MD5)\r\nlicense.html: 4841 bytes, checksum: d436571f96d58e48154dee0caa4ae68d (MD5)\r\n Previous issue date: 2016", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (90 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "Vehicle inspection industry", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "value co-creation", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "service", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "Service-Dominant logic (S-D logic)", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "customer experience", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "consumer information systems (CIS)", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "information and communications technology (ICT)", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Info screens as instruments for value co-creation : case: vehicle inspection industry", "language": null, 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