Supporting employee engagement with internal communication for high reliability

Tämä pro gradu-työ tarkastelee kirjallisuuden ja empiirisen tutkimuksen avulla työntekijöiden sitoutumista organisaatioissa, joiden toiminnalle korkea luotettavuusvaatimus on edellytys. Työntekijöiden sitoutuminen ja sen merkitys organisaation menestykselle on noussut kiinnostuksenkohteeksi n...

Täydet tiedot

Bibliografiset tiedot
Päätekijä: Karjalainen, Annamari
Muut tekijät: Humanistinen tiedekunta, Faculty of Humanities, Viestintätieteiden laitos, Department of Communication, University of Jyväskylä, Jyväskylän yliopisto
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2015
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/48042
_version_ 1828193115364655104
author Karjalainen, Annamari
author2 Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
author_facet Karjalainen, Annamari Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto Karjalainen, Annamari Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
author_sort Karjalainen, Annamari
datasource_str_mv jyx
description Tämä pro gradu-työ tarkastelee kirjallisuuden ja empiirisen tutkimuksen avulla työntekijöiden sitoutumista organisaatioissa, joiden toiminnalle korkea luotettavuusvaatimus on edellytys. Työntekijöiden sitoutuminen ja sen merkitys organisaation menestykselle on noussut kiinnostuksenkohteeksi niin käytännössä kuin akateemisen tutkimuksen piirissä. Sisäinen viestintä on yksi väline jolla sitoutumista voi tukea organisaatiossa, ja sillä on myös merkitystä organisaation toimintavarmuudelle. Työ on laadullinen tutkimus, joka toteutettu pääosin abduktiivisella tutkimusmetodilla. Työssä on sekä teoreettinen että empiirinen osuus. Teoriaosuus käsittelee työntekijöiden sitoutumista, korkean luotettavuusvaatimuksen organisaatioita (HRO) ja sisäistä viestintää. Empiirisessä osuudessa kuvataan tutkimusprosessi, jossa kerättiin aineisto kuudella asiantuntijahaastattelulla informaatioteknologian alalla toimivasta organisaatiosta. Empiirisessä osiossa pyrittiin vastaamaan seuraaviin tutkimuskysymyksiin: mikä merkitys sitoutuneilla työntekijöillä on HRO:issa, miten sisäisellä viestinnällä voidaan vaikuttaa siihen, ja kuinka nämä yhdessä rakentavat organisaation operatiivisesta toiminnasta luotettavaa ja turvallista. Tutkimuksen tulokset osoittavat että työntekijöiden sitoutuminen on huomionarvoinen osa HRO:n onnistumista ja että sisäisellä viestinnällä voidaan vaikuttaa siihen kannustavassa yleisessä organisaatiokulttuurissa. This MA Thesis explores employee engagement in a high reliability organization via literature and an empirical research process. Employee engagement and the effect it has to an organization’s performance have risen to interest both in practice and in academics, as it is one of the key factors in an organization’s success. Internal communications can support engagement, and thus also affect organization’s operational reliability. This thesis is a qualitative study with an abductive method of research. It has both theoretical and empirical sections. The theoretical part explains the terms employee engagement, high reliability organizations (HROs) and internal communications. The empirical part describes the research process, where data was collected via six expert interviews from an information technology organization and then analyzed to answer the research questions on the significance that engagement has in HROs, how it can be affected with internal communication, and how those together build an organization’s operations in a reliable and safe way. The research shows that employee engagement is a notable factor in an HRO’s success and that internal communication can have an effect on it, within a suitable organizational culture.
first_indexed 2023-03-22T09:57:12Z
format Pro gradu
free_online_boolean 1
fullrecord [{"key": "dc.contributor.advisor", "value": "Vos, Marita", "language": null, "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Karjalainen, Annamari", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2015-12-10T09:31:35Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2015-12-10T09:31:35Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2015", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1505723", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/48042", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Ta\u0308ma\u0308 pro gradu-tyo\u0308 tarkastelee kirjallisuuden ja empiirisen tutkimuksen avulla tyo\u0308ntekijo\u0308iden sitoutumista organisaatioissa, joiden toiminnalle korkea luotettavuusvaatimus on edellytys. Tyo\u0308ntekijo\u0308iden sitoutuminen ja sen merkitys organisaation menestykselle on noussut kiinnostuksenkohteeksi niin ka\u0308yta\u0308nno\u0308ssa\u0308 kuin akateemisen tutkimuksen piirissa\u0308. Sisa\u0308inen viestinta\u0308 on yksi va\u0308line jolla sitoutumista voi tukea organisaatiossa, ja silla\u0308 on myo\u0308s merkitysta\u0308 organisaation toimintavarmuudelle.\n\nTyo\u0308 on laadullinen tutkimus, joka toteutettu pa\u0308a\u0308osin abduktiivisella tutkimusmetodilla. Tyo\u0308ssa\u0308 on seka\u0308 teoreettinen etta\u0308 empiirinen osuus. Teoriaosuus ka\u0308sittelee tyo\u0308ntekijo\u0308iden sitoutumista, korkean luotettavuusvaatimuksen organisaatioita (HRO) ja sisa\u0308ista\u0308 viestinta\u0308a\u0308. Empiirisessa\u0308 osuudessa kuvataan tutkimusprosessi, jossa kera\u0308ttiin aineisto kuudella asiantuntijahaastattelulla informaatioteknologian alalla toimivasta organisaatiosta. Empiirisessa\u0308 osiossa pyrittiin vastaamaan seuraaviin tutkimuskysymyksiin: mika\u0308 merkitys sitoutuneilla tyo\u0308ntekijo\u0308illa\u0308 on HRO:issa, miten sisa\u0308isella\u0308 viestinna\u0308lla\u0308 voidaan vaikuttaa siihen, ja kuinka na\u0308ma\u0308 yhdessa\u0308 rakentavat organisaation operatiivisesta toiminnasta luotettavaa ja turvallista.\n\nTutkimuksen tulokset osoittavat etta\u0308 tyo\u0308ntekijo\u0308iden sitoutuminen on huomionarvoinen osa HRO:n onnistumista ja etta\u0308 sisa\u0308isella\u0308 viestinna\u0308lla\u0308 voidaan vaikuttaa siihen kannustavassa yleisessa\u0308 organisaatiokulttuurissa.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "This MA Thesis explores employee engagement in a high reliability organization via literature and an empirical research process. Employee engagement and the effect it has to an organization\u2019s performance have risen to interest both in practice and in academics, as it is one of the key factors in an organization\u2019s success. Internal communications can support engagement, and thus also affect organization\u2019s operational reliability.\n\nThis thesis is a qualitative study with an abductive method of research. It has both theoretical and empirical sections. The theoretical part explains the terms employee engagement, high reliability organizations (HROs) and internal communications. The empirical part describes the research process, where data was collected via six expert interviews from an information technology organization and then analyzed to answer the research questions on the significance that engagement has in HROs, how it can be affected with internal communication, and how those together build an organization\u2019s operations in a reliable and safe way.\n\nThe research shows that employee engagement is a notable factor in an HRO\u2019s success and that internal communication can have an effect on it, within a suitable organizational culture.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Annamari Karjalainen (annkarka) on 2015-12-10 09:31:35.534472. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija.group@korppi.jyu.fi) on 2015-12-10T09:31:35Z\nNo. of bitstreams: 2\nURN:NBN:fi:jyu-201512103962.pdf: 684096 bytes, checksum: fd5528cbee10100324e63dd8e253eaac (MD5)\nlicense.html: 4850 bytes, checksum: db064a54b7fbcac1fbc5fb9074573458 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2015-12-10T09:31:35Z (GMT). No. of bitstreams: 2\nURN:NBN:fi:jyu-201512103962.pdf: 684096 bytes, checksum: fd5528cbee10100324e63dd8e253eaac (MD5)\nlicense.html: 4850 bytes, checksum: db064a54b7fbcac1fbc5fb9074573458 (MD5)\n Previous issue date: 2015", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (73 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "eng", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "employee engagement", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "high reliability organization", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "internal communication", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "organizational culture", "language": null, "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Supporting employee engagement with internal communication for high reliability", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201512103962", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Humanistinen tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Humanities", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Viestint\u00e4tieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Communication", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Yhteis\u00f6viestint\u00e4", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Organizational Communication", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.method", "value": "Kvalitatiivinen tutkimus", "language": null, "element": "subject", "qualifier": "method", "schema": "dc"}, {"key": "dc.date.updated", "value": "2015-12-10T09:31:36Z", "language": null, "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": null, "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": "fi", "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "masterThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.subject.oppiainekoodi", "value": "3131", "language": null, "element": "subject", "qualifier": "oppiainekoodi", "schema": "dc"}, {"key": "dc.subject.yso", "value": "ty\u00f6ntekij\u00e4t", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sitoutuminen", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisaatio", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "sis\u00e4inen tiedotus", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.subject.yso", "value": "organisaatiokulttuuri", "language": null, "element": "subject", "qualifier": "yso", "schema": "dc"}, {"key": "dc.format.content", "value": "fulltext", "language": null, "element": "format", "qualifier": "content", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.type.okm", "value": "G2", "language": null, "element": "type", "qualifier": "okm", "schema": "dc"}]
id jyx.123456789_48042
language eng
last_indexed 2025-03-31T20:01:02Z
main_date 2015-01-01T00:00:00Z
main_date_str 2015
online_boolean 1
online_urls_str_mv {"url":"https:\/\/jyx.jyu.fi\/bitstreams\/2b6f0104-14e6-42eb-8c53-a80bff00f4de\/download","text":"URN:NBN:fi:jyu-201512103962.pdf","source":"jyx","mediaType":"application\/pdf"}
publishDate 2015
record_format qdc
source_str_mv jyx
spellingShingle Karjalainen, Annamari Supporting employee engagement with internal communication for high reliability employee engagement high reliability organization internal communication organizational culture Yhteisöviestintä Organizational Communication Kvalitatiivinen tutkimus 3131 työntekijät sitoutuminen organisaatio sisäinen tiedotus organisaatiokulttuuri
title Supporting employee engagement with internal communication for high reliability
title_full Supporting employee engagement with internal communication for high reliability
title_fullStr Supporting employee engagement with internal communication for high reliability Supporting employee engagement with internal communication for high reliability
title_full_unstemmed Supporting employee engagement with internal communication for high reliability Supporting employee engagement with internal communication for high reliability
title_short Supporting employee engagement with internal communication for high reliability
title_sort supporting employee engagement with internal communication for high reliability
title_txtP Supporting employee engagement with internal communication for high reliability
topic employee engagement high reliability organization internal communication organizational culture Yhteisöviestintä Organizational Communication Kvalitatiivinen tutkimus 3131 työntekijät sitoutuminen organisaatio sisäinen tiedotus organisaatiokulttuuri
topic_facet 3131 Kvalitatiivinen tutkimus Organizational Communication Yhteisöviestintä employee engagement high reliability organization internal communication organisaatio organisaatiokulttuuri organizational culture sisäinen tiedotus sitoutuminen työntekijät
url https://jyx.jyu.fi/handle/123456789/48042 http://www.urn.fi/URN:NBN:fi:jyu-201512103962
work_keys_str_mv AT karjalainenannamari supportingemployeeengagementwithinternalcommunicationforhighreliability