The significance of environmental responsibility on airline customers' intention to purchase

Operating in an energy intensive industry, airlines’ environmental performance is under constant scrutiny of the regulators and authorities. By contrast, it seems that not many airlines have considered gaining competitive advantage in by differentiating as an environmentally responsible carrier....

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Main Author: Merilä, Outi
Other Authors: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2015
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/47806
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author Merilä, Outi
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto
author_facet Merilä, Outi Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto Merilä, Outi Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto
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description Operating in an energy intensive industry, airlines’ environmental performance is under constant scrutiny of the regulators and authorities. By contrast, it seems that not many airlines have considered gaining competitive advantage in by differentiating as an environmentally responsible carrier. The commissioning company for this Master’s Thesis was Finnair, and the intention of this study was to find out whether factors related to environmental responsibility affect Swedish airline passengers’ intentions to purchase from an airline. In addition, the study intended to offer Finnair suggestions for a suitable sustainability marketing-mix that could be used to target the intended consumer segments with an environmentally responsible air travel. The theoretical framework was built on a modified Ajzen’s Theory of Planned Behavior (TPB), which assessed the airline passengers intended purchase behavior by their attitudes towards pro-environmental behavior (PEB), past purchase behavior related to PEB, perceived behavioral control and self-identity with regard to PEB. The results of this study show that environmental responsibility is not the primary driver for most of the airline passengers in their intention to purchase from an airline. Moreover, the respondents seemed not to acknowledge the determining association between environmentally sustainable flying and flying with a modern fleet. Finally, the results also indicated that the brand recognition increased the respondents’ perception of the airline’s environmental performance. Finnair should diffuse the theme of environmentally responsible flying in its promotion campaigns on their fleet renewal with explicit messages communicating consumers about the interconnection between environmentally responsible flying and modern fleet. Finnair’s Frequent Flyer program would be a feasible channel to engage the environmentally conscious Swedish airline passengers to use the shortest flight routes from Sweden to Asia with Finnair’s modern eco-efficient aircraft.
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By contrast, it\r\nseems that not many airlines have considered gaining competitive advantage in\r\nby differentiating as an environmentally responsible carrier. The\r\ncommissioning company for this Master\u2019s Thesis was Finnair, and the intention\r\nof this study was to find out whether factors related to environmental\r\nresponsibility affect Swedish airline passengers\u2019 intentions to purchase from an\r\nairline. In addition, the study intended to offer Finnair suggestions for a\r\nsuitable sustainability marketing-mix that could be used to target the intended\r\nconsumer segments with an environmentally responsible air travel.\r\nThe theoretical framework was built on a modified Ajzen\u2019s Theory of\r\nPlanned Behavior (TPB), which assessed the airline passengers intended\r\npurchase behavior by their attitudes towards pro-environmental behavior\r\n(PEB), past purchase behavior related to PEB, perceived behavioral control and\r\nself-identity with regard to PEB. 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spellingShingle Merilä, Outi The significance of environmental responsibility on airline customers' intention to purchase Finnair (yhtiö) Yritysten ympäristöjohtaminen Corporate Environmental Management 20425 lentoyhtiöt lentomatkailu asiakkaat matkustajat ympäristövastuu markkinointi ympäristöystävällisyys Ruotsi
title The significance of environmental responsibility on airline customers' intention to purchase
title_full The significance of environmental responsibility on airline customers' intention to purchase
title_fullStr The significance of environmental responsibility on airline customers' intention to purchase The significance of environmental responsibility on airline customers' intention to purchase
title_full_unstemmed The significance of environmental responsibility on airline customers' intention to purchase The significance of environmental responsibility on airline customers' intention to purchase
title_short The significance of environmental responsibility on airline customers' intention to purchase
title_sort significance of environmental responsibility on airline customers intention to purchase
title_txtP The significance of environmental responsibility on airline customers' intention to purchase
topic Finnair (yhtiö) Yritysten ympäristöjohtaminen Corporate Environmental Management 20425 lentoyhtiöt lentomatkailu asiakkaat matkustajat ympäristövastuu markkinointi ympäristöystävällisyys Ruotsi
topic_facet 20425 Corporate Environmental Management Finnair (yhtiö) Ruotsi Yritysten ympäristöjohtaminen asiakkaat lentomatkailu lentoyhtiöt markkinointi matkustajat ympäristövastuu ympäristöystävällisyys
url https://jyx.jyu.fi/handle/123456789/47806 http://www.urn.fi/URN:NBN:fi:jyu-201511243800
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