Communication accommodation between healthcare providers at a private hospital in England how does identity talk?

A healthcare environment consists of a number of people who perform different roles, and at differing levels of seniority on the workplace hierarchy. How these people communicate with each other is based on many individual factors, including language, culture, ethnicity, and in what way they perceiv...

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Main Author: Penman, Eloise S.
Other Authors: Humanistinen tiedekunta, Faculty of Humanities, Viestintätieteiden laitos, Department of Communication, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2015
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/47189
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author Penman, Eloise S.
author2 Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
author_facet Penman, Eloise S. Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto Penman, Eloise S. Humanistinen tiedekunta Faculty of Humanities Viestintätieteiden laitos Department of Communication University of Jyväskylä Jyväskylän yliopisto
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description A healthcare environment consists of a number of people who perform different roles, and at differing levels of seniority on the workplace hierarchy. How these people communicate with each other is based on many individual factors, including language, culture, ethnicity, and in what way they perceive their own and others’ seniority. These factors can complicate communication, and lead to communication that is ineffective and/or failed. This thesis used the Communication Accommodation Theory to explain how verbal communication between healthcare providers is achieved, and Social Identity Theory to explain why communication is achieved in a particular way. Through analysis of one-on-one interviews with a cross-section of healthcare providers at a private hospital in England this study aimed to research the role of social identity in communication between healthcare providers. Comprehension and open communication were found to be the ultimate aim of most communicative interactions between healthcare providers, irrespective of professional function or rank. It is believed this study has implications for the awareness of the way in which healthcare providers communicate with each other, and could increase the efficacy of such communication and the quality of healthcare received by patients.
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spellingShingle Penman, Eloise S. Communication accommodation between healthcare providers at a private hospital in England : how does identity talk? Communication accommodation healthcare healthcare providers patients kulttuurienvälinen viestintä Master's Degree Programme in Intercultural Communication 3134 viestintä terveydenhuolto sosiaalinen identiteetti yksityissairaalat Englanti
title Communication accommodation between healthcare providers at a private hospital in England : how does identity talk?
title_full Communication accommodation between healthcare providers at a private hospital in England : how does identity talk?
title_fullStr Communication accommodation between healthcare providers at a private hospital in England : how does identity talk? Communication accommodation between healthcare providers at a private hospital in England : how does identity talk?
title_full_unstemmed Communication accommodation between healthcare providers at a private hospital in England : how does identity talk? Communication accommodation between healthcare providers at a private hospital in England : how does identity talk?
title_short Communication accommodation between healthcare providers at a private hospital in England
title_sort communication accommodation between healthcare providers at a private hospital in england how does identity talk
title_sub how does identity talk?
title_txtP Communication accommodation between healthcare providers at a private hospital in England : how does identity talk?
topic Communication accommodation healthcare healthcare providers patients kulttuurienvälinen viestintä Master's Degree Programme in Intercultural Communication 3134 viestintä terveydenhuolto sosiaalinen identiteetti yksityissairaalat Englanti
topic_facet 3134 Communication accommodation Englanti Master's Degree Programme in Intercultural Communication healthcare healthcare providers kulttuurienvälinen viestintä patients sosiaalinen identiteetti terveydenhuolto viestintä yksityissairaalat
url https://jyx.jyu.fi/handle/123456789/47189 http://www.urn.fi/URN:NBN:fi:jyu-201509243260
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