Valittamatta jättäminen mobiilisovelluskontekstissa
The subject of this thesis is non-complaining behavior in mobile application context. The main focus is on the reasons which make consumers not to complain when they face unsatisfying experiences with mobile applications. The study deepens the knowledge of the phenomenon through literacy review and...
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| Other Authors: | , , , , , |
| Format: | Master's thesis |
| Language: | fin |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://jyx.jyu.fi/handle/123456789/46284 |