The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting case: do-it-yourself store

Comprehensive apprehension of retail establishment’s atmosphere’s effects on its cus-tomers’ overall perceptions of the store and thus purchasing behavior is an essential goal for any retailer, yet the previous marketing literature has converged on understanding the shopping environments of mostly m...

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Bibliografiset tiedot
Päätekijä: Skottman, Timo
Muut tekijät: Kauppakorkeakoulu, School of Business and Economics, Taloustieteet, Business and Economics, University of Jyväskylä, Jyväskylän yliopisto
Aineistotyyppi: Pro gradu
Kieli:eng
Julkaistu: 2015
Aiheet:
Linkit: https://jyx.jyu.fi/handle/123456789/45249
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author Skottman, Timo
author2 Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto
author_facet Skottman, Timo Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto Skottman, Timo Kauppakorkeakoulu School of Business and Economics Taloustieteet Business and Economics University of Jyväskylä Jyväskylän yliopisto
author_sort Skottman, Timo
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description Comprehensive apprehension of retail establishment’s atmosphere’s effects on its cus-tomers’ overall perceptions of the store and thus purchasing behavior is an essential goal for any retailer, yet the previous marketing literature has converged on understanding the shopping environments of mostly malls, grocery stores, furniture stores and clothing stores. A window was left open for construing a wholly different shopping environment; DIY (do-it-yourself)/ hardware/ home improvement store. Shopping environment studies rely largely on environmental psychology theories in their attempts of deciphering the effects of environment on individuals. This study is fundamentally similar in nature, by exploiting an application of stimulus-organism-response paradigm to retail context. Understanding how the stimuli (components of sur-rounding environment) affect the organisms (customers) and ultimately their responses (customers’ purchase behavior) are at the core of this study. This study attempts to iden-tify the current stimuli’s effects and to find possible nodes for development. Moreover, this study sheds light upon typical DIY-store customers’; shopping motives and goals, store atmospherics’ (i.e. layout design, human variables, general interior) effects on cus-tomers’ shopping paths, impulse buying, satisfaction and general perceptions of the store. To compile the vast stream of studies around the topic, a framework of re-applied S-O-R model is presented and thus tested in a Kodin Terra DIY store. Semi-structured customer interviews and direct observation of shopper movement were applied to explicate these phenomena. The results reveal the similarities and contrasts with the existing literature, yet en-countering the same problems as many of the previous studies do, i.e. the issue of gen-eralizability of the results. However, the results bring about practical solutions for en-hancing the shopping experience in Finnish hardware retailing sector, and in the select-ed case company especially.
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spellingShingle Skottman, Timo The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store Store atmospherics in-store marketing store layout path data customer move-ment customer behavior impulse buying hardware store retail Markkinointi Marketing 20423 rautakaupat markkinointi ostaminen ostokäyttäytyminen ilmapiiri vähittäiskauppa
title The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store
title_full The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store
title_fullStr The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store
title_full_unstemmed The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store
title_short The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting
title_sort impact of store atmospherics and store layout on customer behavior in a hardware store retail setting case do it yourself store
title_sub case: do-it-yourself store
title_txtP The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store
topic Store atmospherics in-store marketing store layout path data customer move-ment customer behavior impulse buying hardware store retail Markkinointi Marketing 20423 rautakaupat markkinointi ostaminen ostokäyttäytyminen ilmapiiri vähittäiskauppa
topic_facet 20423 Marketing Markkinointi Store atmospherics customer behavior customer move-ment hardware store ilmapiiri impulse buying in-store marketing markkinointi ostaminen ostokäyttäytyminen path data rautakaupat retail store layout vähittäiskauppa
url https://jyx.jyu.fi/handle/123456789/45249 http://www.urn.fi/URN:NBN:fi:jyu-201502051259
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