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[{"key": "dc.contributor.advisor", "value": "Pulkkinen, Mirja", "language": "", "element": "contributor", "qualifier": "advisor", "schema": "dc"}, {"key": "dc.contributor.author", "value": "Alapiha, Jukka", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2014-12-17T15:19:31Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2014-12-17T15:19:31Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2014", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1453944", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/44944", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Muutokset liiketoiminnassa ja asiakkaiden tarpeissa muuttavat my\u00f6s IT orga-nisaation palveluiden vaatimuksia. Muuttuva toimintakentt\u00e4 asettaa vaati-muksia my\u00f6s IT-palveluiden johtamiselle ja tuottamiselle. Jotta pystyt\u00e4\u00e4n yl-l\u00e4pit\u00e4m\u00e4\u00e4n informaatioteknologian palveluiden arvontuotto halutulla tasolla ja kehitt\u00e4m\u00e4\u00e4n toimintaprosesseja jatkuvasti paremmaksi, t\u00e4ytyy prosesseja pysty\u00e4 mittaamaan jatkuvan kehitt\u00e4misen periaatteiden mukaisesti. T\u00e4st\u00e4 joh-tuen prosessit tulee olla mitattavia ja hyvin dokumentoituja. IT-palvelunhallinnan prosessimallit perustuvat p\u00e4\u00e4asiassa parhaisiin k\u00e4yt\u00e4nt\u00f6i-hin, joita kehitet\u00e4\u00e4n maailmanlaajuisesti yhteis\u00f6jen voimin. Yhteis\u00f6ihin kuu-luu j\u00e4seni\u00e4 useista eri organisaatioista, maista ja toimialoilta. Vaikka yhteis\u00f6t kehitt\u00e4v\u00e4t prosessimalleja jatkuvasti, niiden mittaamiseen l\u00f6ytyv\u00e4t ty\u00f6kalut ovat usein maksullisia. IT-palvelunhallinnan prosessien mittaamiseen on tar-jolla useampia ty\u00f6kaluja eri n\u00e4k\u00f6kulmista, mutta maksullisuuden takia useita niist\u00e4 ei pystyt\u00e4 vapaasti k\u00e4ytt\u00e4m\u00e4\u00e4n. Ilmaisissa mittareissa ohjeistus on usein puutteellista ja niit\u00e4 hy\u00f6dynt\u00e4v\u00e4 organisaatio joutuu tekem\u00e4\u00e4n merkitt\u00e4v\u00e4sti t\u00f6it\u00e4, jotta mittarin k\u00e4ytt\u00f6 ylip\u00e4\u00e4t\u00e4\u00e4n onnistuu. T\u00e4m\u00e4 tutkimus keskittyy tuot-tamaan sopiva mittari kohdeorganisaatio IT-palvelunhallinnan prosessien mittaamiseen. Tutkielman tutkimusprosessina on k\u00e4ytetty suunnittelutieteel-list\u00e4 tutkimusprosessia ja sen ohjaamana on tarkoitus toteuttaa konstruktio, jonka avulla voidaan mitata IT-palvelunhallinnan prosessien kyvykkyystaso. Tietoa prosessien kyvykkyystasosta voidaan hy\u00f6dynt\u00e4\u00e4 prosessien kehitt\u00e4mi-sen l\u00e4ht\u00f6kohtana ja tukena.", "language": "fi", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.abstract", "value": "Changes in business and customer needs create new requirements for IT ser-vices. Changing business environment sets new requirements also for IT ser-vice management and operation. To keep continuous development running and IT service value creation at a desirable level, the IT organization must be able to measure the process capability continuously. All this leads to a situa-tion where processes must be measurable and well documented. IT service management practices are grounded very often in best practices, which are developed world wide by networked communities. These communities con-sist of people from different organizations, countries and industries. Although communities develop process models continuously, the tools to measure the processes are often chargeable. To measure IT service management, there are several tools available, which measure the processes from a different views, but quite often the tools are not available and not free of charge. Tools which are available for free, quite often have insufficient guiding documentation how to execute the measurement, the organization has to use a lot of research effort to use the tool in practice. This study concentrates on creating an IT ser-vices management process measuring tool for a target organization. In this study the design science research methodology is used as the research method. A construct which is used to measure IT services management process capa-bilities is created. The current state capability information can be used to de-velop the processes.", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Jukka Alapiha (jupealap) on 2014-12-17 15:19:30.901712. Form: Pro gradu -lomake (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake). JyX data: [jyx_publishing-allowed (fi) =True]", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2014-12-17T15:19:31Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201412173532.pdf: 887221 bytes, checksum: af133d458da477d36655b9231eb1fcd8 (MD5)\r\nlicense.html: 4815 bytes, checksum: 3fff95a7dafd2e5cc9a838728c8da983 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2014-12-17T15:19:31Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201412173532.pdf: 887221 bytes, checksum: af133d458da477d36655b9231eb1fcd8 (MD5)\r\nlicense.html: 4815 bytes, checksum: 3fff95a7dafd2e5cc9a838728c8da983 (MD5)\r\n Previous issue date: 2014", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "1 verkkoaineisto (49 sivua)", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "IT-palvelunhallinta", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "ITIL", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "CMMI palveluille", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "prosessien kyvykkyystaso", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "IT-palvelunhallinnan prosessien kyvykkyystason mittaaminen", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201412173532", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Master\u2019s thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Pro gradu -tutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Tietojenk\u00e4sittelytieteiden laitos", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Department of Computer Science and Information Systems", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.date.updated", "value": "2014-12-17T15:19:31Z", "language": "", "element": "date", "qualifier": "updated", "schema": "dc"}, {"key": "yvv.contractresearch.funding", "value": "0", "language": "", "element": "contractresearch", "qualifier": "funding", "schema": "yvv"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_bdcc", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "openAccess", "language": null, "element": 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