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[{"key": "dc.contributor.author", "value": "Savolainen, Mikko", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2012-02-22T14:39:17Z", "language": "", "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2012-02-22T14:39:17Z", "language": "", "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2012", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.other", "value": "oai:jykdok.linneanet.fi:1194685", "language": null, "element": "identifier", "qualifier": "other", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/37437", "language": "", "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "H\u00e4iri\u00f6tiedottaminen on lakis\u00e4\u00e4teinen osa teleyritysten toimintaa Suomessa. Lain mukaan k\u00e4ytt\u00e4ji\u00e4 on tiedotettava, mik\u00e4li viestint\u00e4verkon tai -palvelun vika- tai h\u00e4iri\u00f6tilanne est\u00e4\u00e4 sen toiminnan tai h\u00e4iritsee sit\u00e4 merkitt\u00e4v\u00e4sti. Suomessa Viestint\u00e4virasto valvoo n\u00e4iden viestint\u00e4verkkojen ja -palveluiden teknist\u00e4 toimivuutta ja toimii Suomen liikenne- ja viestint\u00e4ministeri\u00f6n hallinnon alla. Viestint\u00e4virasto edellytt\u00e4\u00e4, ett\u00e4 teleyritysten on vuoden 2013 loppuun menness\u00e4 tiedotettava k\u00e4ytt\u00e4ji\u00e4 Internetiss\u00e4 karttaesityksen\u00e4 kyseisist\u00e4 viestint\u00e4verkkonsa tai -palvelunsa vioista ja h\u00e4iri\u00f6ist\u00e4. T\u00e4m\u00e4 m\u00e4\u00e4r\u00e4ys johtuu siit\u00e4, ett\u00e4 Viestint\u00e4virasto suunnittelee uutta paikkatietoj\u00e4rjestelm\u00e4\u00e4, johon kootaan kaikkien teleyri-tysten h\u00e4iri\u00f6tiedot.\r\n\r\nTutkimuksen toimeksiantajayritys suunnittelee uutta karttaty\u00f6kalua laajakaistaverkon h\u00e4iri\u00f6tiedottamiseen Internetiss\u00e4. H\u00e4iri\u00f6kartan tavoitteena on t\u00e4ytt\u00e4\u00e4 lain ja Viestint\u00e4viraston velvoitteet sek\u00e4 auttaa v\u00e4hent\u00e4m\u00e4\u00e4n yrityksen asiakaspalveluun tulevia yhteydenottoja. T\u00e4m\u00e4n tutkielman tapaustutkimuksen tavoitteena on selvitt\u00e4\u00e4 miten h\u00e4iri\u00f6tietoa tulisi esitt\u00e4\u00e4 asiakkaille karttapohjalla, jottei heid\u00e4n tarvitsisi ottaa yhteytt\u00e4 yrityksen asiakaspalveluun. Kartalla h\u00e4iri\u00f6tietoa tullaan esitt\u00e4m\u00e4\u00e4n tiedotteen muodossa. Tutkimuksen tarkoituksena on luoda h\u00e4iri\u00f6kartalle k\u00e4ytt\u00f6tapaukset ja malli h\u00e4iri\u00f6tiedon esitt\u00e4miseksi. T\u00e4t\u00e4 aihetta tutkitaan yhteis\u00f6tiedottamisen ja h\u00e4iri\u00f6- sek\u00e4 kriisitiedottamisen n\u00e4k\u00f6kulmasta. Vastauksia tutkimusongelmaan haetaan kirjallisuuskatsauksen ja osallistuvan havainnoinnin avulla. Tutkija toimii osana h\u00e4iri\u00f6kartan suunnittelusta vastaavaa projektiryhm\u00e4\u00e4. Ker\u00e4tyn aineiston tarkastelussa keskityt\u00e4\u00e4n toimeksiantajan m\u00e4\u00e4rittelemiin tutkimuksen painopisteisiin eli k\u00e4ytett\u00e4vyyteen ja k\u00e4ytt\u00f6kokemukseen sek\u00e4 laatuun ja tietosis\u00e4lt\u00f6\u00f6n.\r\n\r\nTutkimuksen tuloksina selvi\u00e4\u00e4, ett\u00e4 asiakkaat haluavat n\u00e4hd\u00e4 tiedotteesta heti t\u00e4rkeimm\u00e4n. Sama koskee my\u00f6s kartalla esitett\u00e4v\u00e4\u00e4 tietoa. Viestinn\u00e4n prosessissa kartta toimii tiedotuskanavana, joten kartan k\u00e4ytett\u00e4vyys ja k\u00e4ytt\u00f6kokemus sek\u00e4 laatu ja tietosis\u00e4lt\u00f6 vaikuttavat olennaisesti siihen miten viestit v\u00e4littyv\u00e4t yritykselt\u00e4 asiakkaalle. Kartalla esitett\u00e4v\u00e4n tiedon avulla pyrit\u00e4\u00e4n vaikuttamaan k\u00e4ytt\u00e4j\u00e4n tulkinnan aiheuttamaan reaktioon. N\u00e4in ollen tiedon esitt\u00e4misen tulee olla selke\u00e4\u00e4, johdonmukaista ja v\u00e4ltt\u00e4\u00e4 liian teknist\u00e4 sanastoa.", "language": "", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted using Plone Publishing form by Mikko Savolainen (mipesavo) on 2012-02-22 14:39:17.175010. Form: Pro gradu -lomake (1 tekij\u00e4) (https://kirjasto.jyu.fi/julkaisut/julkaisulomakkeet/pro-gradu-lomake-1-tekijae). JyX data:", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by jyx lomake-julkaisija (jyx-julkaisija@noreply.fi) on 2012-02-22T14:39:17Z\r\nNo. of bitstreams: 2\r\nURN:NBN:fi:jyu-201202221248.pdf: 2060712 bytes, checksum: 6421f60e88a6e900d4fcfb8cc21f9334 (MD5)\r\nlicense.html: 5012 bytes, checksum: a13a83b4e6f5f6744411108eb1cff331 (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2012-02-22T14:39:17Z (GMT). No. of bitstreams: 2\r\nURN:NBN:fi:jyu-201202221248.pdf: 2060712 bytes, checksum: 6421f60e88a6e900d4fcfb8cc21f9334 (MD5)\r\nlicense.html: 5012 bytes, checksum: a13a83b4e6f5f6744411108eb1cff331 (MD5)\r\n Previous issue date: 2012", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.format.extent", "value": "119 sivua", "language": null, "element": "format", "qualifier": "extent", "schema": "dc"}, {"key": "dc.format.mimetype", "value": "application/pdf", "language": null, "element": "format", "qualifier": "mimetype", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "yhteis\u00f6viestint\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "teleyrityksen h\u00e4iri\u00f6tiedottaminen", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "paikkatietoj\u00e4rjestelm\u00e4", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "k\u00e4ytt\u00f6tapaukset", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "vaatimusm\u00e4\u00e4rittely", "language": "", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Asiakastiedottamisen kehitt\u00e4minen Internetiss\u00e4 : case h\u00e4iri\u00f6kartta", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "master thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-201202221248", "language": null, "element": "identifier", 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