Role-specific critical success factors in incident management : case energy management system company

Role-specific critical success factors in incident management case energy management system company

The main goal of the thesis is to find out the Critical Success Factors (CSF) for the roles involved in the Incident Management Process (IMP). As Incident Management is often among the first IT service management processes that organizations implement, more understanding on the process is needed. Th...

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Bibliographic Details
Main Author: Korhonen, Antti
Other Authors: Faculty of Information Technology, Informaatioteknologian tiedekunta, Tietojenkäsittelytieteiden laitos, Department of Computer Science and Information Systems, University of Jyväskylä, Jyväskylän yliopisto
Format: Master's thesis
Language:eng
Published: 2010
Subjects:
Incident Management
Service Level Agreement
IT service management
Information Systems Science
Tietojärjestelmätiede
601
menestystekijät
palvelutaso
Online Access: https://jyx.jyu.fi/handle/123456789/23725

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