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[{"key": "dc.contributor.author", "value": "Laru, Jukka", "language": null, "element": "contributor", "qualifier": "author", "schema": "dc"}, {"key": "dc.date.accessioned", "value": "2009-03-16T05:50:54Z", "language": null, "element": "date", "qualifier": "accessioned", "schema": "dc"}, {"key": "dc.date.available", "value": "2009-03-16T05:50:54Z", "language": null, "element": "date", "qualifier": "available", "schema": "dc"}, {"key": "dc.date.issued", "value": "2005", "language": null, "element": "date", "qualifier": "issued", "schema": "dc"}, {"key": "dc.identifier.uri", "value": "https://jyx.jyu.fi/handle/123456789/19646", "language": null, "element": "identifier", "qualifier": "uri", "schema": "dc"}, {"key": "dc.description.abstract", "value": "T\u00e4ss\u00e4 tutkielmassa tarkastellaan pankkipalveluiden laadunhallintaa. Pankkipalveluilla\r\ntarkoitetaan pankkien asiakkaille tarjoamia palveluita. N\u00e4ihin palveluihin\r\nsis\u00e4ltyy sek\u00e4 perinteiset ett\u00e4 elektroniset pankkipalvelut ja laadunhallintaa\r\nk\u00e4sitell\u00e4\u00e4n koko palvelun tuotantoprosessin alueelta. T\u00e4m\u00e4n tutkielman tavoitteena\r\non tarjota yleiskuva, kuinka pankkipalveluiden laatua voidaan hallita.\r\nTarkoituksena on keskitty\u00e4 muutamiin yleisimpiin laadunhallinta ja mittaus\r\nmenetelmiin. Menetelm\u00e4t, jotka eiv\u00e4t sovellu pankkitoimialalle, on rajattu pois.\r\nPalveluiden laadullisuuden hallinta ja mittaaminen on ymm\u00e4rrett\u00e4v\u00e4sti vaikeampaa,\r\nkuin aineellisen olomuodon omaavilla tuotteilla. Palveluiden siirtyminen\r\nelektroniseen muotoon aiheuttaa my\u00f6s omat ongelmansa. Ratkaisuna kyseisiin\r\nongelmiin nostetaan esille yleisimpi\u00e4 laadunhallinta ja mittaus menetelmi\u00e4\r\nja tekniikoita. Suuren painoarvon tulee saamaan alan ammattilaisten n\u00e4kemykset\r\nalalta. Lopuksi tarkastellaan miten laadullisuuteen voidaan vaikuttaa\r\npankkitoimialalla.\r\nTutkielman keskeisimp\u00e4n\u00e4 tuloksena voidaan pit\u00e4\u00e4 palveluiden laadun mittaamisen\r\nvaikeutta ja eroamista toimialoittain. Palveluiden siirtyminen elektroniseen\r\nmuotoon voi aiheuttaa uudentyyppisen toimialaongelman, mutta my\u00f6s\r\nhelpottaa palveluiden laadunhallinnan ja mittaamisen yleistett\u00e4vyytt\u00e4.\u00a0", "language": "en", "element": "description", "qualifier": "abstract", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Submitted by Seija Paananen (sepaanan@jyu.fi) on 2009-03-13T10:32:15Z\r\nNo. of bitstreams: 2\r\nJukka Laru.pdf: 202667 bytes, checksum: 8f6c19ce0a1ca3c7883055781b24e94c (MD5)\r\nlicense.xml: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Approved for entry into archive by Marja-Leena Harjuniemi(mharjuni@cc.jyu.fi) on 2009-03-16T05:50:54Z (GMT) No. of bitstreams: 2\r\nlicense.xml: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)\r\nJukka Laru.pdf: 202667 bytes, checksum: 8f6c19ce0a1ca3c7883055781b24e94c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.description.provenance", "value": "Made available in DSpace on 2009-03-16T05:50:54Z (GMT). No. of bitstreams: 2\r\nlicense.xml: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5)\r\nJukka Laru.pdf: 202667 bytes, checksum: 8f6c19ce0a1ca3c7883055781b24e94c (MD5)", "language": "en", "element": "description", "qualifier": "provenance", "schema": "dc"}, {"key": "dc.language.iso", "value": "fin", "language": null, "element": "language", "qualifier": "iso", "schema": "dc"}, {"key": "dc.rights", "value": "In Copyright", "language": "en", "element": "rights", "qualifier": null, "schema": "dc"}, {"key": "dc.subject.other", "value": "laatu", "language": "en", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "laadunhallinta", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.subject.other", "value": "verkkopankki", "language": "fi", "element": "subject", "qualifier": "other", "schema": "dc"}, {"key": "dc.title", "value": "Pankkipalveluiden laadunhallinta", "language": null, "element": "title", "qualifier": null, "schema": "dc"}, {"key": "dc.type", "value": "bachelor thesis", "language": null, "element": "type", "qualifier": null, "schema": "dc"}, {"key": "dc.identifier.urn", "value": "URN:NBN:fi:jyu-200903131119", "language": null, "element": "identifier", "qualifier": "urn", "schema": "dc"}, {"key": "dc.type.dcmitype", "value": "Text", "language": "en", "element": "type", "qualifier": "dcmitype", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Bachelor's thesis", "language": "en", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.type.ontasot", "value": "Kandidaatintutkielma", "language": "fi", "element": "type", "qualifier": "ontasot", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Informaatioteknologian tiedekunta", "language": "fi", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.faculty", "value": "Faculty of Information Technology", "language": "en", "element": "contributor", "qualifier": "faculty", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Informaatioteknologia", "language": "fi", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.department", "value": "Information Technology", "language": "en", "element": "contributor", "qualifier": "department", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "University of Jyv\u00e4skyl\u00e4", "language": "en", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.contributor.organization", "value": "Jyv\u00e4skyl\u00e4n yliopisto", "language": "fi", "element": "contributor", "qualifier": "organization", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Tietoj\u00e4rjestelm\u00e4tiede", "language": "fi", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.subject.discipline", "value": "Information Systems Science", "language": "en", "element": "subject", "qualifier": "discipline", "schema": "dc"}, {"key": "dc.type.coar", "value": "http://purl.org/coar/resource_type/c_7a1f", "language": null, "element": "type", "qualifier": "coar", "schema": "dc"}, {"key": "dc.rights.accesslevel", "value": "restrictedAccess", "language": null, "element": "rights", "qualifier": "accesslevel", "schema": "dc"}, {"key": "dc.type.publication", "value": "bachelorThesis", "language": null, "element": "type", "qualifier": "publication", "schema": "dc"}, {"key": "dc.rights.url", "value": "https://rightsstatements.org/page/InC/1.0/", "language": null, "element": "rights", "qualifier": "url", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "This material has a restricted access due to copyright reasons.", "language": "en", "element": "rights", "qualifier": "accessrights", "schema": "dc"}, {"key": "dc.rights.accessrights", "value": "Luettavissa tekij\u00e4noikeudellisista syist\u00e4 vain Jyv\u00e4skyl\u00e4n yliopiston Tietojenk\u00e4sittelytieteiden laitoksella.", "language": "fi", "element": "rights", "qualifier": "accessrights", "schema": "dc"}]
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