Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics

Companies are increasingly facing pressure from various stakeholders to act responsibly, including in digital contexts. Digitalization and its ongoing devel-opment continuously reshape distinct aspects of corporate responsibility. Cor-porate Digital Responsibility (CDR) seeks to address the emerging...

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Main Author: Pirttilä, Tiitus
Other Authors: Informaatioteknologian tiedekunta, Faculty of Information Technology, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2025
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/103947
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author Pirttilä, Tiitus
author2 Informaatioteknologian tiedekunta Faculty of Information Technology Jyväskylän yliopisto University of Jyväskylä
author_facet Pirttilä, Tiitus Informaatioteknologian tiedekunta Faculty of Information Technology Jyväskylän yliopisto University of Jyväskylä Pirttilä, Tiitus Informaatioteknologian tiedekunta Faculty of Information Technology Jyväskylän yliopisto University of Jyväskylä
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description Companies are increasingly facing pressure from various stakeholders to act responsibly, including in digital contexts. Digitalization and its ongoing devel-opment continuously reshape distinct aspects of corporate responsibility. Cor-porate Digital Responsibility (CDR) seeks to address the emerging responsibil-ity issues arising from digitalization by conceptualizing them and integrating them into corporate responsibilities. However, only creating frameworks and integrating new responsibilities into organizations is not enough to ensure re-sponsibility actions. Practices, actions and their impacts also need to be evalu-ated and tracked. This thesis aims to explore the evolving metrics for digital responsibility and to analyze the scientific discourse surrounding it. The topic is approached through a descriptive literature review that conceptualizes digi-tal responsibility. In addition, this thesis includes a systematic literature review that compiles research related to measuring responsibility within the frame-works of CDR and Corporate Social Responsibility (CSR). The systematic litera-ture review consists of two parts, as the first literature search aims to examine and analyze existing CDR metrics. The second search focuses on more ad-vanced CSR measurement metrics in order to identify practices that can sup-port the development of CDR metrics. As a result, the thesis demonstrates that the scientific discourse on the topic needs to be more structured and find com-mon ground regarding the frameworks. Moreover, the study proposes several guidelines for developing CDR metrics, addressing both recommendations for advancement and the challenges currently present in existing measurement tools.
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spellingShingle Pirttilä, Tiitus Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics Tietojärjestelmätieteen maisteriohjelma Master's Degree Programme in Information Systems
title Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics
title_full Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics
title_fullStr Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics
title_full_unstemmed Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics
title_short Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics
title_sort understanding and measuring corporate digital responsibility a systematic literature review and guidelines for future metrics
title_txtP Understanding and Measuring Corporate Digital Responsibility: A Systematic Literature Review and Guidelines for Future Metrics
topic Tietojärjestelmätieteen maisteriohjelma Master's Degree Programme in Information Systems
topic_facet Master's Degree Programme in Information Systems Tietojärjestelmätieteen maisteriohjelma
url https://jyx.jyu.fi/handle/123456789/103947 http://www.urn.fi/URN:NBN:fi:jyu-202506245707
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