Repairing customer trust after a product-harm crisis with high crisis responsibility. Case: Musti ja Mirri

Product-harm crises have been on the rise for the last couple of decades due to factors including increased consumer demands and more intricate manufacturing processes. At worst, product-harm crises can threaten the existence of business and pose serious harm to consumers. Navigating such crises and...

Full description

Bibliographic Details
Main Author: Korpilaakso, Markus
Other Authors: Jyväskylän yliopiston kauppakorkeakoulu, Jyväskylä University School of Business and Economics, Jyväskylän yliopisto, University of Jyväskylä
Format: Master's thesis
Language:eng
Published: 2025
Subjects:
Online Access: https://jyx.jyu.fi/handle/123456789/101200