Repairing customer trust after a product-harm crisis with high crisis responsibility. Case: Musti ja Mirri
Product-harm crises have been on the rise for the last couple of decades due to factors including increased consumer demands and more intricate manufacturing processes. At worst, product-harm crises can threaten the existence of business and pose serious harm to consumers. Navigating such crises and...
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Other Authors: | , , , |
Format: | Master's thesis |
Language: | eng |
Published: |
2025
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Subjects: | |
Online Access: | https://jyx.jyu.fi/handle/123456789/101200 |