APA (7th ed.) Citation

Järvenpää, J. (2017). The customer complaining behavior: Why customers do not complain.

Chicago Style (17th ed.) Citation

Järvenpää, Jarno. The Customer Complaining Behavior: Why Customers Do Not Complain. 2017.

MLA (9th ed.) Citation

Järvenpää, Jarno. The Customer Complaining Behavior: Why Customers Do Not Complain. 2017.

Warning: These citations may not always be 100% accurate.