Penttilä, J. (2012). Intercultural customer service encounters: A behavioral study of satisfactory and unsatisfactory service outcomes.
Chicago-viite (17. p.)Penttilä, Jaana. Intercultural Customer Service Encounters: A Behavioral Study of Satisfactory and Unsatisfactory Service Outcomes. Jyväskylä, 2012.
MLA-viite (9. p.)Penttilä, Jaana. Intercultural Customer Service Encounters: A Behavioral Study of Satisfactory and Unsatisfactory Service Outcomes. 2012.
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