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Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes

Intercultural customer service encounters a behavioral study of satisfactory and unsatisfactory service outcomes

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Bibliographic Details
Main Author: Penttilä, Jaana
Format: Master's thesis
Language:eng
Published: Jyväskylä, 2012.
Subjects:
asiakastyytyväisyys
asiakaspalvelu
kulttuurienvälinen viestintä
kulttuurienvälinen vuorovaikutus
vuorovaikutus
Online Access:JYX-julkaisuarkisto / JYX Digital Archive
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Format:World Wide Web.

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