APA (7th ed.) Citation

Penttilä, J. (2012). Intercultural customer service encounters: A behavioral study of satisfactory and unsatisfactory service outcomes.

Chicago Style (17th ed.) Citation

Penttilä, Jaana. Intercultural Customer Service Encounters: A Behavioral Study of Satisfactory and Unsatisfactory Service Outcomes. Jyväskylä, 2012.

MLA (9th ed.) Citation

Penttilä, Jaana. Intercultural Customer Service Encounters: A Behavioral Study of Satisfactory and Unsatisfactory Service Outcomes. 2012.

Warning: These citations may not always be 100% accurate.