Peltoniemi, L. (2008). Using English in the customer service of Sampo Bank: The employees' views, attitudes and self-assessed competences.
Chicago-viite (17. p.)Peltoniemi, Laura. Using English in the Customer Service of Sampo Bank: The Employees' Views, Attitudes and Self-assessed Competences. Jyväskylä, 2008.
MLA-viite (9. p.)Peltoniemi, Laura. Using English in the Customer Service of Sampo Bank: The Employees' Views, Attitudes and Self-assessed Competences. 2008.
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