Using English in the customer service of Sampo Bank : the employees' views, attitudes and self-assessed competences

Using English in the customer service of Sampo Bank the employees' views, attitudes and self-assessed competences

Bibliographic Details
Main Author: Peltoniemi, Laura
Format: Master's thesis
Language:eng
Published: Jyväskylä, 2008.
Subjects:
Sampo Pankki.
lingua francat
pankkipalvelut
englannin kieli
asiakaspalvelu
English as a lingua franca
language attitudes
language competence
working life
banking
quantitative analysis
Online Access:https://jyu.finna.fi/Record/jykdok.1065333
Description
Physical Description:90 sivua

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