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    "We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters

    "We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters by Räsänen, Elli

    Published 2011
    Get full text
    Master's thesis
  2. 2
    "We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters

    "We feel their genuine kindness" : an intercultural approach to Japanese tourist satisfaction with Finnish service encounters by Räsänen, Elli

    Published 2011
    Get full text Get full text
    Master's thesis
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