Alignment of contact center workforce management implementation with research and ITIL version 3 Tekijä Oikkonen, Soile

“…The research has been conducted in a constructive way. First, the three models that have been used in real-life are described, the relevant ITIL and workforce management research are summarized, and the ITIL framework service lifecycle is explained on the level it is needed. …”
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RF fingerprinting for user locationing in LTE/WLAN networks Tekijä Khandker, Syed Ibrahim

“…This thesis study presents a performance evaluation of Radio Frequency (RF) fingerprinting framework in heterogeneous Long Term Evolution (LTE) and Wireless Local Area Networks (WLAN) using Minimization of Drive Testing (MDT) measurements which allow automated construction of extensive RF fingerprint training databases. …”
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State-of-the-art object detection model for detecting CCTV and video surveillance cameras from images and videos Tekijä Turtiainen, Hannu-Tapani

“…A literature review was performed to establish a fundamental understanding of object detector algorithms. …”
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Osaamisperustaisen kilpailukyvyn ja yrittäjyyden edistäminen : tutkimustapauksena Raahen tietotekniikan muuntokoulutusohjelma insinööreille Tekijä Koivunen, Mauri

“…The variables were divided into categories according to the areas of competence, based on a model compatible with the theoretical framework. …”
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Generatiivisen tekoälyn käyttöönoton haasteita organisaatiotasolla : TAM-TOE- viitekehysnäkökulma Tekijä Lehtinen, Lauri

“…The TAM-TOE framework provides a comprehensive basis for understanding both technological and organizational perspectives that influence the adoption of generative artificial intelligence. …”
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Critical success factors in implementing artificial intelligence : business value viewpoint Tekijä Jaara, Akseli

“…The study includes a total of 9 held expert interviews. The results of the empirical study were analysed thematically and compared to the theoretical framework conducted in the literature review. …”
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Cloud product capability assessment method Tekijä Uusitalo, Teemu

“…The new method development follows Design Science Research Method (DSRM) process for a new artefact building. During the method development a new agile product development framework and continuous development process for the cloud product development is built. …”
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Improving backdoor remote communication detection with covert channel feature analysis Tekijä Lehkonen, Riku Petteri

“…This research introduces a novel framework, which supports the detection of covert timing channels by detailing generic covert timing channel features. …”
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People-oriented leadership in virtual teams: positive and negative impacts on individual and team performance Tekijä Leppäniemi, Jari

“…A new framework was created by comparing the four different people-oriented leadership frameworks and grouping similar attributes from each of them into fifteen different leadership themes. …”
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Development Cooperation Competence from the Perspective of Finnish Expatriates Tekijä Faarinen, Henna

“…The Thesis reviews literature professions, professionalization in development cooperation, and builds a theoretical framework on competence based on the research on competence in educational sciences. …”
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Criteria for the evaluation of requirements management tools supporting distributed software product line engineering and management Tekijä Santillán, María Florencia

“…Based on the results obtained, the constructive research was conducted to create a framework to evaluate the available criteria lists and guide the creation of the new criteria list. …”
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Value co-creation and co-destruction in Untappd Tekijä Ulander, Santeri

“…It also confirms that CIS framework along with laddering technique and thematical analysis is a suitable combination for studying value co-creation and co-destruction. …”
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Mobiilisovelluksen käyttäjäarviointia : fyysinen mobiili vuorovaikutus puolijulkisessa tilassa Tekijä Lahtinen, Janne

“…First, the purpose of this thesis was to discover both a theoretical framework and a method from literature for the qualitative study of a mobile application. …”
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Making the biggest impact via focused product stewardship strategy for pharmaceutical device and packaging development Tekijä Meyer, Vanessa

“…First, a literature review of 39 academic articles and book chapters was done to identify the overall framework of product stewardship and how it is portrayed in literature. …”
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Personalized Summarization of Global News: Managing Bias with Large Language Models Tekijä Zahan, Tasnim

“…By bridging personalization and neutrality, the framework sets a foundation for developing future AI systems that are both user-centric and ethically responsible. …”
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Kriittisen infrastruktuurin ohjausjärjestelmien kyberturvallisuus Tekijä Virtanen, Alex

“…This Bachelor’s Thesis addresses the reliability of critical infrastructure’s SCADA systems from a resilience and cyber security perspective. This thesis is meant to define how different best practices and frameworks advise critical infrastructure organizations to strengthen their own operational reliability in the event of ever-changing cyber-disruptions. …”
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The customer complaining behavior : why customers do not complain Tekijä Järvenpää, Jarno

“…At the same time, the need for understanding the customer complaining be-havior was noticed being vital for service management. This research is a response for the Tronvoll’s (2012) call for better understanding the customer complaining behavior. …”
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Value Co-Creation in Corporate Esports Leagues Players' Experiences Tekijä Karnasaari, Elmeri

“…The theoretical foundation of ser-vice-dominant logic and value co-creation shows that the players are actors in value co-creation process and the 2010 framework of value co-creation in con-sumer information systems by Tuunanen, Cassab and Mayers provides a lens for understanding how the system value propositions, and customer value drivers can be viewed from the players experiences. …”
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Järjestelmän loppukäyttäjän rooli sekä kokemusten hyödyntäminen järjestelmien edelleenkehityksessä vakuutusyhtiö Ifissä Tekijä Väistö, Jussi

“…The framework is a type of a process model, and by taking the different factors of it into account, an increasing systemic performance can be obtained. …”
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Impact of software reuse on the software quality within Go ecosystem Tekijä Haapasaari, Jari

“…The world of third-party libraries and software frameworks has led to a design pattern called "Opportunistic Design." …”
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