The customer complaining behavior : why customers do not complain Tekijä Järvenpää, Jarno

“…At the same time, the need for understanding the customer complaining be-havior was noticed being vital for service management. This research is a response for the Tronvoll’s (2012) call for better understanding the customer complaining behavior. …”
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Value Co-Creation in Corporate Esports Leagues Players' Experiences Tekijä Karnasaari, Elmeri

“…The theoretical foundation of ser-vice-dominant logic and value co-creation shows that the players are actors in value co-creation process and the 2010 framework of value co-creation in con-sumer information systems by Tuunanen, Cassab and Mayers provides a lens for understanding how the system value propositions, and customer value drivers can be viewed from the players experiences. …”
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Järjestelmän loppukäyttäjän rooli sekä kokemusten hyödyntäminen järjestelmien edelleenkehityksessä vakuutusyhtiö Ifissä Tekijä Väistö, Jussi

“…The framework is a type of a process model, and by taking the different factors of it into account, an increasing systemic performance can be obtained. …”
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Impact of software reuse on the software quality within Go ecosystem Tekijä Haapasaari, Jari

“…The world of third-party libraries and software frameworks has led to a design pattern called "Opportunistic Design." …”
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Comparative analysis of data stream processing systems Tekijä Zeb, Mian Shah

“…Also, this thesis explains Apache Kafka which is a log-based data storage widely used in streaming frameworks. …”
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Pilvipalveluiden tietoturva : standardit ja viitekehykset sekä erityyppisen tiedon suojaaminen Tekijä Räsänen, Iiro

“…The theoretical part of the thesis was carried out as a literature review, the purpose of which was to create a theoretical basis for the empirical study, and to compare information security standards and frameworks. …”
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"Olisi enemmän annettavaa, jos asiaan pystyisi kunnolla paneutumaan" : tutkimus lastensuojelutarpeen arvioinnista Tekijä Nordström, Eva

“…They also do not feel that they have a realistic chance to create a connection to the child, where the child would trust a social worker and tell about her own situation. …”
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Facilitators and impediments in the adoption and implementation of the HubSpot marketing automation system Tekijä Leinonen, Miira

“…This study is conducted as a case study, and action research was chosen as a relevant research strategy. …”
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Tietokantojen ja ORM:n suorituskykyvertailu eri ohjelmistokehyksissä Tekijä Södergård, Alexander

“…The examined technologies were application frameworks, ORMs, and databases. The thesis includes ASP.NET Core and Django as the application frameworks. …”
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Ikkunoita arvioinnin tuolle puolen : uusia avauksia suomalaiseen koulutusta koskevaan evaluaatiokeskusteluun Tekijä Vuorenmaa, Maritta

“…The purpose of the present study was to outline a theoretical framework which could be utilised in the evaluation of educational reforms, but the research results can be used in evaluating and conceptualising education in general. …”
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Tuotehallinnan ja laajuudenhallinnan käytännöt pienessä ohjelmistoyrityksessä : tapaustutkimus Tekijä Kasvi, Helena

“…The presented solution is the use of a suitable product management framework. The biggest problem in software projects, one of uncontrollability, is also a problem in software product development projects. …”
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LoRa-pohjainen monihyppyverkko : case Meshtastic Tekijä Saarikko, Petteri

“…With the help of the Meshtastic application framework, a demonstration application was created to verify this operation. …”
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Knowledge and coaching effectiveness : an exploratory study of two successful Finnish American football coaches Tekijä Valasti, Ville

“…Based on the framework, results indicated that head coaches had established an environment that consisted of common goals, team culture, values, and a collective mindset as these characteristics were proposed to guide their teams to success. …”
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Well-being of pre-primary students in India Tekijä Kollian, Chris

“…The capabilities approach is used as a framework for understanding the phenomena of well-being in this study. …”
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China's rhetoric and soft power towards the Portuguese-speaking countries : the case of Angola Tekijä Tavares Martins, Nuno

“…Thus, rhetorical criticism and soft power provide a framework to analyse which aspects are either emphasised or neglected in the official rhetoric. …”
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Ohjelmistoyrityksen liiketoimintamalli ja sen muutos : tapaus Nomovok oy Tekijä Niemi, Sarianne

“…The data is collected from the company managers’ interviews and from the written material on company’s old and current websites. The key element of a software company business model framework is the value proposition describing the products and services offered to customers, plus the reasons for customer to buy from that supplier. …”
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The role of internal processes in brand alignment Tekijä Harjunpää, Jasmiina

“…The study investigates the research problem with the help of three research questions, focusing on three areas: level of brand alignment between brand image and brand identity, company's recent name changes and finally, internal processes. To establish a foundation for the study, the theoretical framework walks through the main theoretical concepts: B2B branding, brand identity, brand image, internal brand management, brand alignment as well as the AC4ID Test Framework. …”
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Prediction and interpolation of time series by state space models Tekijä Helske, Jouni

“…In this dissertation, some of these problems are reviewed and some new solutions are presented. A state space approach is also advocated for an e cient and exible framework for time series forecasting, which can be used for combining multiple types of traditional time series and other models. …”
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Riskienhallinnan suunnittelu ja toteutus ICT-alan organisaatioissa Tekijä Arponen, Leo-Pekka

“…The study concluded that it is possible to combine risk management guidelines and a framework, but effective risk management was found to depend on people rather than guidelines. …”
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Team of teams as distributed cognitive system : reflection through DiCoT Tekijä Merilehto, Juhani

“…Both concepts have also had a trend of coherence through different models and frameworks. …”
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