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  1. 41
    The interaction between consumers during the online customer journey

    The interaction between consumers during the online customer journey by Nieminen, Päivi, kirjoittaja

    Published 2017
    Subjects:
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  2. 42
    “I think it's kind of sensitive in every way” : Communicating with non-Finnish-Speaking Clients in Child Welfare

    “I think it's kind of sensitive in every way” : Communicating with non-Finnish-Speaking Clients in Child Welfare by Bouzaiane, Emna

    Published 2023
    Subjects:
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    Master's thesis
  3. 43
    From Physical Inactivity to Exercise Maintenance; Barriers and Motivations : phenomenological research on personal training participants

    From Physical Inactivity to Exercise Maintenance; Barriers and Motivations : phenomenological research on personal training participants by Lindroos, Ruth

    Published 2018
    Subjects:
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    Master's thesis
  4. 44
    CRM -järjestelmien käyttöönottoon liittyvät haasteet

    CRM -järjestelmien käyttöönottoon liittyvät haasteet by Herranen, Sonja

    Published 2005
    Subjects:
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    Bachelor's thesis
  5. 45
    Sosiaalinen media yrityksen asiakkuudenhallinnassa

    Sosiaalinen media yrityksen asiakkuudenhallinnassa by Jantunen, Marianna

    Published 2017
    Subjects:
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    Bachelor's thesis
  6. 46
    The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store

    The impact of store atmospherics and store layout on customer behavior in a hardware store retail setting : case: do-it-yourself store by Skottman, Timo

    Published 2015
    Subjects:
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    Master's thesis
  7. 47
    Competition and competitive actions in the hotel industry in Finland

    Competition and competitive actions in the hotel industry in Finland by Malmström, Silja

    Published 2020
    Subjects:
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    Master's thesis
  8. 48
    The interaction between consumers during the online customer journey

    The interaction between consumers during the online customer journey by Nieminen, Päivi

    Published 2017
    Subjects: “…Customer experience…”
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    Master's thesis
  9. 49
    Stress in the multi-ethnic customer contacts of the Finnish civil servants : developing critical pragmatic intercultural professionals

    Stress in the multi-ethnic customer contacts of the Finnish civil servants : developing critical pragmatic intercultural professionals by Brewis, Kielo

    Published 2008
    Subjects:
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    Doctoral dissertation
  10. 50
    Challenges in integration of CRM concepts, processes, and systems in the financial sector

    Challenges in integration of CRM concepts, processes, and systems in the financial sector by Sinkkonen, Jarno

    Published 2003
    Subjects:
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    Master's thesis
  11. 51
    The use of artificial intelligence in customer relationship management

    The use of artificial intelligence in customer relationship management by Laaksonen, Aatu

    Published 2020
    Subjects:
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    Bachelor's thesis
  12. 52
    An exploratory study into Finnish consumers’ expectations and perceptions of mobile shopping customer experience

    An exploratory study into Finnish consumers’ expectations and perceptions of mobile shopping customer experience by Koskinen, Linda

    Published 2021
    Subjects:
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    Master's thesis
  13. 53
    CRM-järjestelmän tuottaman tiedon hyödyntäminen B2B-myynnissä

    CRM-järjestelmän tuottaman tiedon hyödyntäminen B2B-myynnissä by Harju, Mikko

    Published 2019
    Subjects:
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    Master's thesis
  14. 54
    eCRM:n vaikutus asiakastyytyväisyyteen webpalveluissa

    eCRM:n vaikutus asiakastyytyväisyyteen webpalveluissa by Heikkinen, Niina

    Published 2005
    Subjects:
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    Bachelor's thesis
  15. 55
    Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes

    Intercultural customer service encounters : a behavioral study of satisfactory and unsatisfactory service outcomes by Penttilä, Jaana

    Published 2012
    Subjects: “…customer satisfaction…”
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    Master's thesis
  16. 56
    Investigating customer experiences of a public limited company brand in a B2B context : a case study of the EV charging industry

    Investigating customer experiences of a public limited company brand in a B2B context : a case study of the EV charging industry by Jauhiainen, Sannimaija

    Published 2023
    Subjects:
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    Master's thesis
  17. 57
    Management of Financial Institutions

    Management of Financial Institutions by Tunyan, Marine

    Published 2003
    Subjects:
    Master's thesis
  18. 58
    Factors affecting cloud-based CRM system procurement process

    Factors affecting cloud-based CRM system procurement process by Laaksonen, Aatu

    Published 2022
    Subjects:
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    Master's thesis
  19. 59
    Case Study on Customer Engagement in Co-Creation Process

    Case Study on Customer Engagement in Co-Creation Process by Lapinoja, Anu

    Published 2018
    Subjects:
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    Master's thesis
  20. 60
    Marketing communication in Finnish industrial companies

    Marketing communication in Finnish industrial companies by Vuorio, Mikko

    Published 2010
    Subjects:
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    Master's thesis
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