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1
Asiakaskokemuksen muodostuminen offline- ja online-ympäristössä
Published 2017Subjects: Get full text Get full textBachelor's thesis -
2
An exploratory study into Finnish consumers’ expectations and perceptions of mobile shopping customer experience
Published 2021Subjects: Get full text Get full textMaster's thesis -
3
Customer experience in B2B Saas business
Published 2020Subjects: Get full text Get full textMaster's thesis -
4
The use of digital technologies in omnichannel retailing : understanding integrated customer experience across diverse touchpoints
Published 2022Subjects: JYX-julkaisuarkisto / JYX Digital Archive
Linkki verkkoaineistoon
Doctoral dissertation -
5
Mapping the customer journey through experiences : a Finnish case company study
Published 2018Subjects: Get full text Get full textMaster's thesis -
6
Sales and marketing tools for developing employee and customer experience
Published 2021Subjects: Get full text Get full textMaster's thesis -
7
Customer experience formation in e-commerce
Published 2020Subjects: JYX-julkaisuarkisto / JYX Digital Archive
Linkki verkkoaineistoon
Doctoral dissertation -
8
Customer experience formation in e-commerce
Published 2020Subjects: Linkki verkkoaineistoon
Doctoral dissertation -
9
Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland
Published 2021Subjects: Get full text Get full textMaster's thesis -
10
The interaction between consumers during the online customer journey
Published 2017Subjects: JYX-julkaisuarkisto / JYX Digital Archive
Master's thesis -
11
The effect of digitalization on service production in Finnish municipalities
Published 2022Subjects: Get full text Get full textMaster's thesis -
12
The effects of perceived website usability on trust of online stores
Published 2018Subjects: Get full text Get full textMaster's thesis -
13
Social capital in the digitised servicescape
Published 2020Subjects: JYX-julkaisuarkisto / JYX Digital Archive
Doctoral dissertation -
14
Social capital in the digitised servicescape
Published 2020Subjects: Linkki verkkoaineistoon
Doctoral dissertation -
15
Scaling agile to deliver customer value : mapping challenges and role of customer value in the development model of a telco company
Published 2023Subjects: Get full text Get full textMaster's thesis -
16
The negative engagement behaviour of young millennials : triggers and responses
Published 2020Subjects: Get full text Get full textMaster's thesis -
17
The interaction between consumers during the online customer journey
Published 2017Subjects: “…Customer experience…”
Get full text Get full textMaster's thesis -
18
The future potential of gamification in a professional sports marketing context
Published 2022Subjects: Get full text Get full textMaster's thesis -
19
Info screens as instruments for value co-creation : case: vehicle inspection industry
Published 2016Subjects: Get full text Get full textMaster's thesis -
20
Investigating customer experiences of a public limited company brand in a B2B context : a case study of the EV charging industry
Published 2023Subjects: Get full text Get full textMaster's thesis