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  1. 1
    Best practices in customer retention : case: KONE International S.A

    Best practices in customer retention : case: KONE International S.A by Tammelin, Tuija

    Published 2000
    Subjects: “…customer retention…”
    Master's thesis
  2. 2
    Customer experience in B2B Saas business

    Customer experience in B2B Saas business by Bene, Mónika

    Published 2020
    Subjects:
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    Master's thesis
  3. 3
    Mapping the customer journey through experiences : a Finnish case company study

    Mapping the customer journey through experiences : a Finnish case company study by Nolvi, Marianna

    Published 2018
    Subjects: “…customer journey…”
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    Master's thesis
  4. 4
    Särö suomalaisessa ammattitaidossa? : tutkimus asiakaspalvelutyön kvalifikaatioista

    Särö suomalaisessa ammattitaidossa? : tutkimus asiakaspalvelutyön kvalifikaatioista by Kuha, Maisa, Jäkälä, Mikko

    Published 1996
    Subjects:
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    Master's thesis
  5. 5
    Implementing customer relationship management in sales organization : case Company X

    Implementing customer relationship management in sales organization : case Company X by Lehti, Marjaana

    Published 2002
    Subjects:
    Master's thesis
  6. 6
    The negative engagement behaviour of young millennials : triggers and responses

    The negative engagement behaviour of young millennials : triggers and responses by Hätönen, Henri, Itkonen, Viivi

    Published 2020
    Subjects:
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    Master's thesis
  7. 7
    Customer experience formation in e-commerce

    Customer experience formation in e-commerce by Kemppainen, Tiina, kirjoittaja

    Published 2020
    Subjects:
    JYX-julkaisuarkisto / JYX Digital Archive
    Linkki verkkoaineistoon
    Doctoral dissertation
  8. 8
    Customer experience formation in e-commerce

    Customer experience formation in e-commerce by Kemppainen, Tiina, kirjoittaja

    Published 2020
    Subjects:
    Linkki verkkoaineistoon
    Doctoral dissertation
  9. 9
    Customer perceived value in cross-cultural B2B markets : case Beamex Oy Ab

    Customer perceived value in cross-cultural B2B markets : case Beamex Oy Ab by Kauppinen, Anna

    Published 2019
    Subjects: “…customer perceived value…”
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    Master's thesis
  10. 10
    Corporate website as a customer relationship management tool : case Company X

    Corporate website as a customer relationship management tool : case Company X by Porkka, Sanna

    Published 2007
    Subjects:
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    Master's thesis
  11. 11
    The effects of social media customer service on brand love

    The effects of social media customer service on brand love by Ojanperä, Matias

    Published 2020
    Subjects:
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    Master's thesis
  12. 12
    Asiakaskokemuksen muodostuminen offline- ja online-ympäristössä

    Asiakaskokemuksen muodostuminen offline- ja online-ympäristössä by Westerholm, Max

    Published 2017
    Subjects:
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    Bachelor's thesis
  13. 13
    Corporate website as a customer relationship management tool : case Company X

    Corporate website as a customer relationship management tool : case Company X by Porkka, Sanna

    Published 2007
    Subjects:
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    Master's thesis
  14. 14
    From customer data to customer's data : reverse use of customer data as a tool for value co-creation

    From customer data to customer's data : reverse use of customer data as a tool for value co-creation by Horttanainen, Ella

    Published 2021
    Subjects: “…customer data…”
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    Master's thesis
  15. 15
    The customer complaining behavior : why customers do not complain

    The customer complaining behavior : why customers do not complain by Järvenpää, Jarno

    Published 2017
    Subjects: “…Customer Complaining Behavior…”
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    Master's thesis
  16. 16
    Creating customer value through industrial services : case: Raute Technology Services

    Creating customer value through industrial services : case: Raute Technology Services by Lakka, Eveliina

    Published 2014
    Subjects:
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    Master's thesis
  17. 17
    Paths to purchase : the role of the online environment and the fluctuation of customer brand engagement

    Paths to purchase : the role of the online environment and the fluctuation of customer brand engagement by Saukko, Tiia

    Published 2016
    Subjects: “…Customer decision process…”
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    Master's thesis
  18. 18
    Customer brand engagement : affection to brand usage intent and moderating effect of brand experience

    Customer brand engagement : affection to brand usage intent and moderating effect of brand experience by Hintikka, Anni

    Published 2015
    Subjects: “…Customer engagement…”
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    Master's thesis
  19. 19
    Subscription loyalty in video streaming services

    Subscription loyalty in video streaming services by Viljanen, Simo

    Published 2021
    Subjects:
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    Master's thesis
  20. 20
    Intrapreneurial triumph in establishing and developing business in Japan : a case study at the Stora Enso Timber Kitee sawmill

    Intrapreneurial triumph in establishing and developing business in Japan : a case study at the Stora Enso Timber Kitee sawmill by Kautonen, Teemu

    Published 2000
    Subjects:
    Master's thesis
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