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  1. 21
    IT-palvelunhallinnan prosessien kyvykkyystason mittaaminen

    IT-palvelunhallinnan prosessien kyvykkyystason mittaaminen by Alapiha, Jukka

    Published 2014
    Subjects:
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    Master's thesis
  2. 22
    Alignment of contact center workforce management implementation with research and ITIL version 3

    Alignment of contact center workforce management implementation with research and ITIL version 3 by Oikkonen, Soile

    Published 2010
    Subjects: “…ITIL…”
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    Master's thesis
  3. 23
    Adapting ITIL with lean, agile and DevOps : case : SaaS customer support provider

    Adapting ITIL with lean, agile and DevOps : case : SaaS customer support provider by Sorvali, Aleksi

    Published 2021
    Subjects: “…ITIL…”
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    Master's thesis
  4. 24
    DevOps ja sen yhteensovittaminen IT-palvelutuotantoon

    DevOps ja sen yhteensovittaminen IT-palvelutuotantoon by Heikkinen, Tiina

    Published 2018
    Subjects:
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    Master's thesis
  5. 25
    Laadunhallinnan kriittiset menestystekijät ja niiden vaikutus palvelupisteen laatujohtamiseen ITIL-organisaatiossa

    Laadunhallinnan kriittiset menestystekijät ja niiden vaikutus palvelupisteen laatujohtamiseen ITIL-organisaatiossa by Hjelt, Maiju, kirjoittaja

    Published 2017
    Subjects:
    JYX-julkaisuarkisto / JYX Digital Archive
    Master's thesis
  6. 26
    IT operational models in private health care

    IT operational models in private health care by Kaleton, Tuomas

    Published 2022
    Subjects:
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    Master's thesis
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