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  1. 1
    Social capital in the digitised servicescape

    Social capital in the digitised servicescape by Nyrhinen, Jussi, kirjoittaja

    Published 2020
    JYX-julkaisuarkisto / JYX Digital Archive
    Doctoral dissertation
  2. 2
    Customer experience formation in e-commerce

    Customer experience formation in e-commerce by Kemppainen, Tiina, kirjoittaja

    Published 2020
    JYX-julkaisuarkisto / JYX Digital Archive
    Linkki verkkoaineistoon
    Doctoral dissertation
  3. 3
    The use of digital technologies in omnichannel retailing : understanding integrated customer experience across diverse touchpoints

    The use of digital technologies in omnichannel retailing : understanding integrated customer experience across diverse touchpoints by Tyrväinen, Olli, kirjoittaja

    Published 2022
    JYX-julkaisuarkisto / JYX Digital Archive
    Linkki verkkoaineistoon
    Doctoral dissertation
  4. 4
    Asiakaskokemuksen muodostuminen offline- ja online-ympäristössä

    Asiakaskokemuksen muodostuminen offline- ja online-ympäristössä by Westerholm, Max

    Published 2017
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    Bachelor's thesis
  5. 5
    Social capital in the digitised servicescape

    Social capital in the digitised servicescape by Nyrhinen, Jussi, kirjoittaja

    Published 2020
    Linkki verkkoaineistoon
    Doctoral dissertation
  6. 6
    Customer experience formation in e-commerce

    Customer experience formation in e-commerce by Kemppainen, Tiina, kirjoittaja

    Published 2020
    Linkki verkkoaineistoon
    Doctoral dissertation
  7. 7
    Scaling agile to deliver customer value : mapping challenges and role of customer value in the development model of a telco company

    Scaling agile to deliver customer value : mapping challenges and role of customer value in the development model of a telco company by Karplund, Elias

    Published 2023
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    Master's thesis
  8. 8
    Info screens as instruments for value co-creation : case: vehicle inspection industry

    Info screens as instruments for value co-creation : case: vehicle inspection industry by Koskela, Sanna

    Published 2016
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    Master's thesis
  9. 9
    The effects of perceived website usability on trust of online stores

    The effects of perceived website usability on trust of online stores by Malvela, Maria

    Published 2018
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    Master's thesis
  10. 10
    Mapping the customer journey through experiences : a Finnish case company study

    Mapping the customer journey through experiences : a Finnish case company study by Nolvi, Marianna

    Published 2018
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    Master's thesis
  11. 11
    Sales and marketing tools for developing employee and customer experience

    Sales and marketing tools for developing employee and customer experience by Sainio, Jesse

    Published 2021
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    Master's thesis
  12. 12
    Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland

    Measuring customer experience using Net Promoter Score (NPS) : Case public healthcare organizations in Finland by Viitanen, Lauri

    Published 2021
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    Master's thesis
  13. 13
    Customer experience in B2B Saas business

    Customer experience in B2B Saas business by Bene, Mónika

    Published 2020
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    Master's thesis
  14. 14
    The effect of digitalization on service production in Finnish municipalities

    The effect of digitalization on service production in Finnish municipalities by Partanen, Sirpa

    Published 2022
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    Master's thesis
  15. 15
    Value creation through digital value-based selling activities

    Value creation through digital value-based selling activities by Tiainen, Petra

    Published 2023
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    Master's thesis
  16. 16
    An exploratory study into Finnish consumers’ expectations and perceptions of mobile shopping customer experience

    An exploratory study into Finnish consumers’ expectations and perceptions of mobile shopping customer experience by Koskinen, Linda

    Published 2021
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    Master's thesis
  17. 17
    The future potential of gamification in a professional sports marketing context

    The future potential of gamification in a professional sports marketing context by Kunnas, Leena

    Published 2022
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    Master's thesis
  18. 18
    Investigating customer experiences of a public limited company brand in a B2B context : a case study of the EV charging industry

    Investigating customer experiences of a public limited company brand in a B2B context : a case study of the EV charging industry by Jauhiainen, Sannimaija

    Published 2023
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    Master's thesis
  19. 19
    The negative engagement behaviour of young millennials : triggers and responses

    The negative engagement behaviour of young millennials : triggers and responses by Hätönen, Henri, Itkonen, Viivi

    Published 2020
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    Master's thesis
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