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  1. 1
    Adapting ITIL with lean, agile and DevOps : case : SaaS customer support provider

    Adapting ITIL with lean, agile and DevOps : case : SaaS customer support provider by Sorvali, Aleksi

    Published 2021
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    Master's thesis
  2. 2
    Role-specific critical success factors in incident management : case energy management system company

    Role-specific critical success factors in incident management : case energy management system company by Korhonen, Antti

    Published 2010
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    Master's thesis
  3. 3
    Information technology service management : change management in a multinational organisation

    Information technology service management : change management in a multinational organisation by Räisänen, Marko

    Published 2006
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    Master's thesis
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