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consumers
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Value formation and service switching behaviour in Finnish retail service systems
by
Toivanen, Vilma
Published 2022
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Master's thesis
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consumers
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1
digital service system
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interaction
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kuluttajat
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1
käyttäjät
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1
online services
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1
palvelut
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1
retail service environment
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1
retailers
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1
service switching behaviour
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service-use experience
services
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users
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value formation
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verkkopalvelut
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vuorovaikutus
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vähittäiskauppiaat
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Informaatioteknologian tiedekunta
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customers
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loyalty
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retail trade
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retailers
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services
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eng
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