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The effect of digitalization on service production in Finnish municipalities
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Partanen, Sirpa
Published 2022
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Master's thesis
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asiakaskokemus
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customer experience
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digitaalitekniikka
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digital technology
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digitalisaatio
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digitalisation
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julkiset palvelut
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kunnat
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municipalities
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palvelumuotoilu
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palvelutuotanto
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public services
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service design
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service production
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Informaatioteknologian tiedekunta
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Finland
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digitalisation
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municipalities
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service production
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