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Managing the fuzzy front end with service design tools : a case study
Published 2020Get full text Get full textMaster's thesis -
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Mapping the customer journey through experiences : a Finnish case company study
Published 2018Get full text Get full textMaster's thesis -
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The effect of digitalization on service production in Finnish municipalities
Published 2022Get full text Get full textMaster's thesis -
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Design through a communicational lens : matters of concern and agency
Published 2021Get full text Get full textMaster's thesis